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311 has new call center hours
As of July 1, 2015, CharMeck 311 has new operating hours. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. The office are closed on weekends and on City-recognized holidays. Residents can still make requests online 24 hours a day, 7 days a week.​ ​​

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CharMeck Citizen Service
Access city and county services, make online requests 24/7. If unavailable online, dial 311 or 704-336-7600 from outside Mecklenburg County.

Take the 311 Survey!

Citizens are reminded to phone 911 in the case of an immediate emergency requiring the response of a police officer.

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Animals | Arrest Lookup | Code Enforcement | Garbage and Recycling
Inmate Lookup | Police | Report a Crime
Tax Office​ | Water Service and Billing
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​​311 ​hours of operation

Monday through Friday
7 a.m. - 7 p.m.

Closed on weekends and the following
upcoming City-recognized holidays: 

Labor Day - Sept. 7, 2015
Thanksgiving - Nov. 26 & 27, 2015
Christmas - Dec. 2 & ​25, 2015​​


CharMeck 311 Speakers Bureau The Speakers Bureau's mission is to educate citizens about the variety of non-emergency government services available through CharMeck 311, the City/County Customer Service Information Center. More...
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