311 has new call center hours
As of July 1, 2015, CharMeck 311 has new operating hours. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. The office is closed on weekends and City-recognized holidays. Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance. Residents can still make requests online 24 hours a day, 7 days a week at CharMeck.org/services.