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Our Environment in Charlotte-Mecklenburg

​​​​​311 has new call center hours 

As of July 1, 2015, CharMeck 311 has new operating hours. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. The office is closed on weekends and City-recognized holidays. Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance.​ Residents can still make requests onl​ine​​ 24 hours a day, 7 days a week at​.​​​​

Air Quality Index 
Service - Call 311
Call 311 for assistance with any of the services or tasks below.

- Report a Service Problem
- Turn On - Turn Off Request
- Account Transfer Request
- Change of Billing Address

Ask a Billing Question