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Who we are

​CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. – 7 p.m. Residents can also submit service requests online 24 hours a day. 

City departments supported include Solid Waste Services, Storm Water, CMPD, Support Services, Charlotte Water, Neighborhood & Business Services and CDOT. 

County departments include Park and Recreation, Tax Collections & Assessment, Land Use & Environmental Services and the Sheriff’s Office. 

CharMeck 311 has approximately 113 full-time employees with an operating budget of $8.4 million. Twenty-six percent of the budget is provided by Mecklenburg County.