Customer Connection Call Center
Customer Connection is responsible for managing incoming calls from individuals who receive benefits through Social Services as well as those seeking information about Social Services or resources available in the community. The public can reach Customer Connection by calling
704-336-3000.
Agents are available Monday - Friday 8 a.m. - 4 p.m. To schedule or cancel transportation, please call Transportation Scheduling at
704-336-4547, Monday - Friday 7:00 a.m. - 4:00 p.m.
Eligibility Forms
Eligibility forms are now available online. To help minimize your wait, please fill out and bring appropriate forms with you.
Online Pre-Assessment Screening
ePASS (Electronic Pre-Assessment Screening Service) is a quick and easy way for you to get information about benefits and services that may help you, such as:
- Food and Nutrition Services (formerly Food Stamps)
- Emergency Assistance
- Medicaid & North Carolina Health Choice (NCHC)
- Work First Cash Assistance
- Crisis Intervention Program (CIP)
- Simplified Nutritional Assistance Program (SNAP)
Visit the secure ePASS site now to check your potential eligibility.