Locations

Locations and Hours

DSS Main Office Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 Map	West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208 Map
Customer Connection Call Center Customer Connection is responsible for managing incoming calls from individuals who receive benefits through Social Services as well as those seeking information about Social Services or resources available in the community. The public can reach Customer Connection by calling 704-336-3000. Eligibility Forms Eligibility forms are now available online. To help minimize your wait, please fill out and bring appropriate forms with you. Online Pre-Assessment Screening ePASS (Electronic Pre-Assessment Screening Service) is a quick and easy way for you to get information about benefits and services that may help you, such as: Food and Nutrition Services (formerly Food Stamps) Emergency Assistance Work First Cash Assistance Crisis Intervention Program (CIP) Simplified Nutritional Assistance Program (SNAP) Visit the secure ePASS site now to check your potential eligibility.
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