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Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000

Watch for Signs of Abuse, Neglect or Exploitation of Seniors or Adults with Disabilities

To report instances of abuse, neglect or exploitation of an older or disabled adult, please call our 24-Hour HOTLINE: 704-336-CARE (2273).

All calls will be kept confidential.

Signs of Possible Abuse

  • Unusual and unexplained bruises
  • Welts, fractures or burns in various stages of healing or in the shape of an object (rope, belt, restraints, electric burner)
  • Bed sores, weight loss or dry skin and lips
  • Clothing inappropriate for the whether condition
  • Inadequate shelter or medical care
  • Any deliberate confinement of an adult in a dangerous environment

Signs of Possible Self-Neglect

  • Forgetfulness in lighting or turning off stove or gas
  • Pointless wandering at night
  • Inability to cook, eat, bathe, toilet, dress or care for one's self
  • Unexplainable thinness or dehydration
  • Causing small fires
  • Living in an unsafe environment
  • Administering medication incorrectly
  • Inability to communicate

 

Signs of Possible Caretaker Neglect
  • Failure to provide adequate food, shelter, clothing, and attention to personal and incidental needs
  • Failure to manage resources to meet needs
  • Failure to provide a safe living situation that is not hazardous to the health and safety
  • Failure to provide adequate supervision
  • Failure by caretaker to provide and/or arrange for medical needs
Signs of Possible Exploitation
  • Unexplained withdrawals of money
  • Using deceit, treachery, or coercion to obtain money
  • Unusually interest by anyone in the older or disabled adult's finances
  • Difference between assets and lifestyles
  • Unusually large payments for services rendered
  • Failure to pay for basic needs (lights, phone)
  • Inappropriate sexual activities

Call 704-336-CARE (2273) to report suspected abuse, neglect or exploitation.


Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000