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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

​Online Requests - DSS Customer Connection

Customer Connection Call CenterCustomer Connection is the main call center for the Mecklenburg County Department of Social Services. You can reach us by telephone 704-336-3000. Speaking to an agent directly is the best way to meet your needs. Agents are available Monday - Friday, 8 a.m. - 5 p.m.

If you are unable to reach a Customer Connection agent by telephone, we may be able to help you via one of the online request forms (choose a topic below to see if a online form is available). To avoid duplication of efforts, if you have already spoken with someone by phone, please do not submit an online request.

Select a topic below:


Select a Facility/Agency Request:

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  • To request an out of county case closure/transfer (County DSS or DHHS workers only) please complete this online form.
  • To request a removal from case (County DSS or DHHS workers only) please complete this online form.
  • Other requests from DSS Employees or DHHS Employees, please complete this online form.

 

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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000