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​PSO Newsletter - Fall 2014

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Happy Fall!

I hope this newsletter finds everyone enjoying the crisp cool nights, the colorful trees, football on Friday nights and the smell of Fall in the air. Fall is my favorite time of the year. It is a time of new beginnings with anticipation of the Holidays which are just around the corner.

This season is all about change. The PSO is also going through change. Change is always viewed as difficult. It has an unknown element to it, which causes people to be fearful. The acronym for FEAR is: False Evidence Appearing Real. This means we project what we think is going to happen based on our own fears, not on reality. The concepts of the Serenity Prayer can offer comfort during changing times. It is the cornerstone of the 12 Step Recovery movement. I know it has helped me deal effectively with change.
As the PSO embarks on these changes (i.e. smoking cessation on all County campuses, contracting out services and the moving of Divisions) I know that the Staff will continue to focus on our consumers and provide the best services to them.

Have a great Fall and if you have any questions please feel free to contact me at 704-336-7155.

Consumer Satisfaction

The Mecklenburg County PSO Substance Abuse Services programs is shown in the table below. All Substance Abuse Services consumers are given the opportunity to complete a satisfaction survey during or at the end of receiving services. Overall, our consumers respond to the survey questions that they ‘strongly agree’ or ‘agree’ that the services we provide are meeting expectations. We review these results and the written feedback that’s given to us and look for opportunities to improve. We appreciate our consumers and the input we receive from you!

Provided Services Organization (PSO) Annual Incident Summary Fiscal Year 2013/2014

The Department of Health and Human Services (DHHS) requires agencies receiving public funding to document certain events, and report the more serious ones to them.  DHHS refers to these events as Incidents. The table on the next page shows the number of incidents the PSO had fiscal year 13/14 compared to the last two years. 
 
As you will note, there has been a significant decline overall from last fiscal year. This has partially been contributed to the hiring of credentialed staff, and possibly some to a lower number of consumers we have served that year. You will also note that medical conditions are not considered an event that needs to be reported to DHHS, unless it results in an injury or death. The medical events are very important, but they are managed a different manner.
 
The PSO reviews every incident and discusses these at a monthly risk management meeting. The purpose of this review is to determine if there are trends we need to address, and if there are interventions we can put in place, such as providing more training in a certain area to reduce the number.
 
As a consumer, it is good for you to know what types of events need to be reported. If you become aware of any of the events listed below, contact a staff member if they are not already aware it. Your Consumer Advocate manages the incidents and you may also contact that person at (704) 614-3000 should you have any questions.
 

 
 
 
 

Address

Hours: 8 a.m. - 5 p.m. M - F

Contact

Jonathan Myers
704-336-5699