The name is “1 to 1, One Person, One Device,” and this effort puts Mecklenburg County’s focus on the use of technology to improve process and customer service into the national spotlight.
Mecklenburg County is a 2013 Digital Government Achievement Award winner.
The project involved technology improvements for the County’s Park and Recreation Department and the Youth and Family Services Division.
With 1 to 1, One Person, One Device, social workers investigating child abuse can use a tablet to access needed reports and information and do not have to carry lots of paperwork. Also, the worker can respond to other calls while in the field without having to return to a central office for information.
For Park and Recreation, the 1 to 1, One Person, One Device project provided a way to expand customer service at events because workers now have a way to accept credit card purchases, provide printed receipts and accept payments for use of facilities in the field.
According to the Center’s news release, the Digital Government Achievement Awards highlight outstanding agency and department websites and applications. This year the Center presented 57 awards in 10 categories.
“As technology continues to evolve, governments are finding innovative ways of utilizing new technologies to transform operations and engage with citizens,” Todd Sander, executive director of the Center for Digital Government, said in a news release. “This year’s winners have demonstrated the ability to adapt to the changing technology landscape, while creating first-class public and business services.”
The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government, according to information provided in a news release.
“The number one thing for me is the technical knowledge of the staff that had the infrastructure in place to support this,” Cliff DuPuy said. He is technical services director for Mecklenburg County. And there is another plus that added to the success, DuPuy said: “the support of the senior leadership for embracing out of the box thinking.”
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