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Mecklenburg County’s IST iStar Program
Mecklenburg County’s Information Services & Technology Department created an automated rewards and recognition system that allows employees to recognize each other for achievements in the following categories: Outstanding Customer Service, Outstanding Service Delivery, Outstanding Performance, and Significant Contributions to Culture Change, and Creativity and Innovation. iSTar allows employees to nominate their co-workers, view awards received from co-workers, track points earned, and earn vacation time.
The Department of Social Services and Information Services & Technology partnered to create the Receptions Automated Intake Scheduler system also known as RAIS. RAIS was developed to enable DSS to create appointment schedules for workers in the Economic Services and Services for Adults divisions. The system has improved monitoring and managing customer queue times, process flow, and service process times. It allows workers to monitor their customer assignments from other systems and provides statistical reports on customers. 



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