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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:


Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900

​​​​​​​​​​​​​​​​​​​​Mecklenburg County Strategic Planning & Evaluation​

In May 2001, the Mecklenburg Board of County Commissioners adopted a long-term vision for the community. To translate the vision to action, the County Manager made a commitment to Managing for Results (M4R) and using the balanced scorecard and the performance management tool for gauging progress on achieving the Board’s goals. The M4R philosophy, centered around making data-driven decisions based on the objective measurement results, is an integral part of the organization’s culture and day-to-day operations. Since 2001, the County has undergone a series of changes to have a more enhanced strategic planning process that includes a bottom-up and top-down approach to developing FY2017-2019 Department Strategic Business Plans and the County’s Corporate Strategic Business Plan.

Strategic Business Planning Framework Diagram 

Download the  Strategic Business Planning -  General Presentation​


Department Strategic Business Plans FY17-FY19

In 2014, County Manager Dena Diorio requested each County department and business partner (Mecklenburg EMS Agency and Charlotte-Mecklenburg Library) develop three-year strategic business plans for FY2017-2019. The strategic business plans would reflect the departments priorities and include goals, objectives, strategies, annual actions to achieve the objectives, and annual estimated costs to execute the actions. Between June 2015 and January 2016, departments embarked on several exercises to include setting vision and mission statements, conducting environmental scans of the internal and external organization (i.e., identifying economic and fiscal trends, and demographic & social changes). Upon completing the work, the departments developed goal statements, shared goals with the Executive Team (County Manager and her direct reports) and then developed the three-year strategic business plans. Once plans were approved, they were shared with the County’s budget team to use as one input into the development​ of the FY2017 County budget. Once the plans are complete, an annual evaluation model will be executed to determine the efficacy of the plans for each department. In July-August 2017, the department strategic business plans will be shared on this page.

  
  
Asset and Facility Management.pdfAsset and Facility Management
Behavioral Health Division.pdfBehavioral Health Division
Board of Elections.pdfBoard of Elections
Charlotte Mecklenburg Library.pdfCharlotte Mecklenburg Library
Child Support Enforcement.pdfChild Support Enforcement
Community Support Services.pdfCommunity Support Services
County Assessor's Office.pdfCounty Assessor's Office
County Manager's Office.pdfCounty Manager's Office
Criminal Justice Services.pdfCriminal Justice Services
Department of Social Services.pdfDepartment of Social Services
Economic Development Office.pdfEconomic Development Office
Financial Services.pdfFinancial Services
  
  
Health Department.pdfHealth Department
Human Resources.pdfHuman Resources
Information Technology Services.pdfInformation Technology Services
Internal Audit.pdfInternal Audit
LUESA.pdfLUESA
Mecklenburg County Sheriff's Office.pdfMecklenburg County Sheriff's Office
MEDIC.pdfMEDIC
Medical Examiner.pdfMedical Examiner
Office of the Tax Collector.pdfOffice of the Tax Collector
Park and Recreation.pdfPark and Recreation
Public Information Department.pdfPublic Information Department
Register of Deeds.pdfRegister of Deeds

Strategic Planning Budget Evaluation Cycle Diagram 

​Corporate Strategic Business Planning

Recently, in 2015, keeping with the M4R philosophy, the Mecklenburg Board of County Commissioners approved its revised Community Vision summarized by the tag line: Mecklenburg County will be a community of pride and choice for people to LIVE, LEARN, WORK, and RECREATE. The four tenets of the Community Vision helped set the groundwork for the County’s Corporate Strategic Business Plan to include goal areas, outcomes, key performance indicators and key initiatives for FY2017-FY2019.  Download the FY2017-2019 Corporate Strategic Business Plan.


FY17 Demand Data

Contact: Monica R. Allen, PhD
Strategic Planning & Evaluation Director
Monica.Allen@MecklenburgCountyNC.gov


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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:


Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900