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Address

Mailing Address:

Community Support Services
700 N. Tryon Street
Charlotte, NC 28202

Office Location:

Hal Marshall Services Center
700 N. Tryon Street
Charlotte, NC 28202
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

CSS Communications
704-432-7233

​Coordinated Assessment

​What is Coordinated Assessment?

Coordinated Assessment operates as a portal of entry process that aims to connect individuals and families who are homeless, or those at imminent risk of becoming homeless, to an existing available shelter/housing resource in the Charlotte-Mecklenburg community. 

Coordinated Assessment uses a specific definition of homeless. A homeless person is someone:

  • Living in in a place not meant for human habitation, or
  • Living in emergency shelter (including domestic violence shelter), or
  • Living in transitional housing for homeless persons, with an imminent exit date, or
  • Exiting an institution where they temporarily resided for up to 90 days (and were in a shelter or a place not meant for human habitation immediately prior to entering that institution), or
  • Likely to meet one of the above definitions within the next 72 hours for individuals and 14 days for families with dependent children.

 

The U.S. Department of Housing and Urban Development requires a coordinated assessment process if a community receives federal dollars for homeless services.

Why Coordinated Assessment?

In a Coordinated Assessment system, households experiencing homelessness (or imminent homelessness):

  • Know exactly where to go to get help;
  • Are assessed in a standard and consistent way;
  • Are matched with the housing/services that best meet their needs, as available. 

 

By assessing everyone the same way, the community can be strategic about its limited resources and where resources may need to be redirected or added. Coordinated Assessment, however, is not a  housing program or a guarantee of shelter or housing.

 According to the National Alliance to End Homelessness, this approach is more efficient because it:

  • Helps people move through the system faster by reducing the amount of time spent moving from program to program before finding the right match
  • Reduces new entries into homelessness by consistently offering prevention and diversion resources
  • Improves data collection and quality and provides accurate information on what kind of assistance people need


Coordinated Assessment Locations

Coordinated Assessment Weekly Staff Meetings are 12 noon to 2 p.m. on Wednesday. No assessments will be conducted during this time.

  (Please note the change in hours as of June  2016)
​Assessment Site ​Address ​Hours/Days for Assessment ​Telephone
Men's Shelter of Charlotte

​1210 North Tryon Street

Charlotte, NC 28206

​7 a.m. to 12:30 p.m.

1:30 p.m. to 3 p.m.

Monday through Friday

​704-334-3187
Salvation Army Center of Hope

​534 Spratt Street

Charlotte, NC 28206

​9 a.m. to 6 p.m.

Monday through Thursday

9 a.m. to 4 p.m.

Friday

*(Saturday hours may be available at the Salvation Army Center of Hope. Please call ahead).

​704-348-2560
Urban Ministry Center

​945 N. College Street

Charlotte, NC 28206

​8:30 a.m. to  12:30 p.m.

1:30 p.m. to 3:30 p.m.

Monday through Friday

​704-347-0278
 

 AFTER HOURS

​At any time, people seeking domestic violence services or in imminent danger:

Safe Alliance Domestic Violence Shelter, (704) 944 - 0169  (location confidential)

After assessment hours, homeless individuals and families should be directed to an emergency shelter:

Single Adult Men: Men's Shelter of Charlotte

Single Women and Families: Salvation Army Center of Hope

Youth under the age of 18: The Relatives,  (704) 501-8260; Address: 1100 East Boulevard

 

For Our Community Partners

To better serve inquiries about housing in general, please follow these directions before referring to Coordinated Assessment:

  • Verify that the person is currently homeless, or will be homeless within 72 hours for individuals and 14 days for families. If so, provide the listing and hours of operation of the designated Coordinated Assessment locations. If not, do not refer to Coordinated Assessment.
  • If you are a housing provider, explain your program's eligibility requirements before referring to Coordinated Assessment. It is important to give clients the best and most accurate information possible the first time they reach out to a homeless service/housing provider.

 

Steps of Coordinated Assessment Process

  • Homeless client is pre-screened for eligibility for Coordinated Assessment. Eligibility includes meeting the definition of homelessness previously described  and Mecklenburg County residency.
  • If eligible, client is interviewed by a trained assessor. The same questions are asked at every site, and all available shelter/housing interventions are reviewed with the client at all assessment locations.
  • Based on results of the assessment, the client may be prioritized for a housing intervention. Every attempt is made to provide the client with access to shelter when there is availability.

 

Coordinated Assessment uses the Vulnerability Index -- Service Prioritization Decision Assistance Tool (VI-SPDAT) v2.0 for both individuals and families experiencing homelessness or at very imminent risk.

"The SPDAT is an evidence-informed approach to assessing an individual's or family's acuity. The tool, across multiple components, prioritizes who to serve next and why, while concurrently identifying the areas in the person/family's life where support is most likely necessary in order to avoid housing instability." http://www.orgcode.com/

 

Address

Mailing Address:

Community Support Services
700 N. Tryon Street
Charlotte, NC 28202

Office Location:

Hal Marshall Services Center
700 N. Tryon Street
Charlotte, NC 28202
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

CSS Communications
704-432-7233