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Code Enforcement 2010 Reorganization Plan
Reorganization Image
Mecklenburg County Code Enforcement is in the process of restructuring the way we currently do business to ensure our service delivery method is maximized to best serve both customers and staff well into the next twenty years.



Reorganization Chart




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New Inspection Teams
The Code Enforcement Reorganization Plan is a team based project delivery philosophy. Teams have been developed to work the inspection process from an "overall project" standpoint. Management will focus on resolving issues that encompass the entire project. Code Enforcement has restructured existing inspection teams into two main focus groups consisting of the North and South Inspection Teams. The map below shows the division of North and South geographical areas. Mega project inspectors are assigned within both North and South Inspection Teams.



North South team map


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How the Reorganization Plan works for customers
The process for scheduling inspections will be no different. Customer issues will continue to be resolved by the inspector in the field. What has changed is the process in which the customer's issue is resolved beyond the field inspector's authority and technical expertise. In the event a customer's issue is unable to be resolved by the inspector in the field, the Inspector will relay the customer's issue to the Code Enforcement Manager (CEM) on their team for resolution. The CEM will discuss the issue with the Inspector to determine if the issue can be resolved under the CEM's authority and technical expertise. In the event the issue cannot be resolved at the CEM level, the CEM will contact the Code Administrator (CA) for issue resolution. The CA will meet with parties as necessary and review all information to make a ruling. Should the customer disagree with the ruling from the CA, they will indicate so in writing to the CA. The CA will then forward the appeal to the Director of Code Enforcement for final ruling. If the customer disagrees with the ruling from the Director of Code Enforcement, they will indicate so in writing to further appeal the issue at the State level. For further information, view "The Appeals Process" below and view notes on how the reorganization plan works for customers and staff.

North and South Inspection Teams
The North and South Inspection Teams will be responsible for commercial projects to include mega project classification as well as all residential projects. Each team is comprised of representatives from each of the four trades that hold a Level III NC Inspector Certification in a specific trade. There will also be a group of multi-trade inspectors for use on small residential projects on each team. The North and South Inspection Teams will be assigned a geographical area within the County as outlined in the map shown above. The North and South Inspection Teams will also provide minimum housing code enforcement and enforce the County's Abandoned and Junk Vehicle Ordinance. One inspector per team will be designated for this assignment.

The Appeals Process
Recognizing that disagreements will occur in both code interpretations and field conditions, the Department offers customers an Appeals Process.  Customer issues will continue to be resolved by the inspector in the field.  What has changed is the process in which the customer's issue is resolved beyond the field inspector's authority and technical expertise.  In the event a customer's issue is unable to be resolved by the inspector in the field; the inspector will relay customer's issue to the Code Enforcement Manager (CEM) on their team for resolution.  The CEM will discuss issue with the Inspector to determine if issue can be resolved under CEM's authority and technical expertise.  In the event issue cannot be resolved at CEM level, CEM will contact the Code Administrator (CA) for issue resolution.  The CA will meet with parties as necessary and review all information to make a ruling.  Should the customer disagree with the ruling from the CA, they will indicate so in writing to the CA.  The CA will then forward the appeal to the Director of Code Enforcement for final ruling.  If the customer disagrees with the ruling from the Director of Code Enforcement, they will indicate so in writing to further appeal the issue at the State level.   See the links below that outline both the informal and the formal appeals process.  Inspection appeal forms can be found here.


Issue Resolution Chart    Formal Appeal chart



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