We are committed to compassionate and high quality customer service. If you are in crisis or need help with a mental illness, intellectual and/or developmental disability, or substance abuse need and live in the Mecklenburg County area please contact us at one of the numbers below.
24/Hr Customer Service Call Center:
Toll Free 877-700-3001
TTY (Speech and Hearing Impaired) 704-432-3452
If you have concerns about your provider or services you have the right to file a complaint. Please contact our Consumer Complaint Hotline: 704-336-6027.
To report incidents of Fraud, Waste or Abuse, please use contact the following Anonymous Fraud, Waste and Abuse Hotline: 800-401-8004 or SPANISH 800-216-1288.
Consumer and Family Handbook
Sus derechos y responsibilidades como consumidor
Help improve how services are delivered
Consumer Resource Library
View forms, manuals and more