Welcome! !
At CATS, keeping you on the move and gaining your input is important to us. We want to hear your suggestions, complaints and compliments on the services we provide. Tell us how CATS is doing by filling out our customer service .
Transit Center
Contact Information
Divisional Contact Information
Getting There Is Automated
Our automated telephone service is open 24 hours a day, 7 days a week to provide information on all transit services. Also Buster, a special service provided by CATS, is the first call you should make when we experience inclement weather.
Call 704-336-RIDE for more information.
Trip Planning
Visit the CATS trip planner to get directions for your next trip. If you are having difficulties using the planner, call 704-336-RIDE and talk with one of our customer service representatives who are available Monday - Friday from 6 a.m. to 10:00 p.m and 7:00 a.m. to 4:00 p.m. Saturday and Sunday.
Charlotte Transportation Center
If you are uptown or making a connection at the Charlotte Transportation Center visit the center's information booth, located at 310 East Trade Street, and speak with one of our customer service representatives.
We want to hear from you
Our goal at CATS is to provide convenient, affordable, clean, safe and on time service. If you have complaints, compliments or suggestions, we want to hear them. You can contact us by:
- Calling 704-336-RIDE and choosing option "0" for a customer service representative.
- Visiting the Charlotte Transportation Center information booth.
- Emailing us at Tell Transit.
Our customer service representatives will attempt to answer your questions or concerns immediately. In some situations, further investigation is necessary. If that is the case, the customer service representative will get your information and share your comments with the appropriate CATS department. Our goal is to respond to you within three days or less.
