News & Traffic
About Us
Construction
Customer Care
Education
Environment
Grease Free
WaterSmart
Print this PageSite Feedback
 
 
Online Services
Pay Bill using Online Portal (Paperless Billing)
Pay Bill with Online Banking (Paperless Billing)
Start Automatic Bank Draft
Use Credit Card (Western Union)
Find Drop Off Locations
Contact Us
Services by Phone.
Dial 311 or 704-336-7600 to:
  Request Water to be Turned On or Off
  Change Addresses
  Ask a Billing Question
  Check Current Balance
  Report a Water Leak or Sewer Spill

​​​​​​​​​​​​​​​​​​​​​​​​​​​

residential customers
 
  Questions About:

       Billing and Payment
       Budget, Rates and Fees

      
      Letter I received from 

       Installing Water Meter, Sewer Tap
       Water Leak under public street
       Water Quality or Monitoring or Pressure
       Sewer Back-Up or Overflow
  
  Tips:
       Outdoor Water Tips
       Indoor Water Tips

  Protecting My Plumbing:
       Prevent Frozen Pipes
       Finding and Fixing Water Leaks
       What Can Go Down a Disposal?
       How to Read a Meter
       Calling Before Digging in Yard


Learn About

       City-County Water Services (drinking water, sanitary sewer, storm water illustration) 
       Storm Water Services (flooding)

brochure
 

 

 
commercial customers
 
contractor 
       Design Manual and Standards
       Contractor and Vendor 
       Opportunities

developer 
       New Connections
       Donated or Developer Projects
       Permitting Process

 
job opportunities
Power2BannerAdPower2Charlotte - Learn about energy-efficient initiatives, designed to make Charlotte a true national energ​y leader. 

​​