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Emergency Utility Assistance
The Emergency Utility  Assistance Program is administered by Crisis Assistance Ministry.  The program serves individuals and families in financial distress by preventing utility loss with payments made directly to utility companies. 

In overseeing the program Crisis Assistance Ministry:

Assists Charlotte residents who have delinquent heating or water bills
Makes payments directly to the energy vendors
Maintains records (i.e., clients name and address, amount and date of payment) of energy payments
Makes records available for City review
Returns all unused City funds at the end of the fiscal year
Submits a report to the City at the end of the fiscal year

The program is funded through the Innovative Housing Fund with payments made directly to utility companies.
For more information contact:
Crisis Assistance Ministry, 704.371.3001
Rebecca Pfieffer, 704.336.2266