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Storm Water Services Customer Satisfaction Evaluation
Charlotte-Mecklenburg Storm Water Services appreciates your cooperation and patience throughout the Storm Drainage Capital Improvement Project in your neighborhood. We appreciate the opportunity to work with you to improve the quality of life for the citizens of Charlotte. In order to improve our services and address your concerns, we would appreciate your comments and feedback. Please take a few minutes to complete this customer service evaluation. Thank you for your cooperation and help in improving our services.
About the Project
Project name or location:
What type of services has been provided to you in the past year?
(Select all that apply.)
Personal Property Issue
General Storm Water Information
Direction to other City Services
What source have you used to obtain information about this project during the past year?
Project Newsletters/Postcards/Email status updates
Public Meetings or Presentations
Project Web Site
News Media, TV, Radio, or Newspaper
Telephone Call to Staff
Email to Staff
Visit to Government Center
I was in favor of this project.
I was not in favor of this project.
During Planning and Design
Staff's explanation of the issues related to the project
Project information was easy to understand
Staff's demonstration of courtesy and professionalism
Responsiveness to your questions and concerns
Timeliness of the response
Information on project progress
Benefits provided by project communication mailers
Consultant's demonstration of courtesy and professionalism
Inspector's demonstration of courtesy and professionalism
Construction Manager's demonstration of courtesy and professionalism
Contractor's demonstration of courtesy and professionalism
Staff ensured access to my residence/business and restored my property
Overall opinion of our services
If a member of our staff provided you with outstanding service, please let us know their name: (optional)
How can we improve our services? (optional)
If you rated our service as "needs improvement" or "unacceptable" please explain why. (optional)
Contact Information (optional)