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ITSTARTSATTHESTOPThemomentourpassengerssteponboardaCATSbusorLYNXlightrailtraintheyaregivingustheopportunitytomaketheirexperienceextraordinaryx7Itisthemomentourrelationshipbeginsanditissomethingthatwetakeveryseriouslyx7Ocoursemaintainingthatrelationshipthroughconstantupgradesandimprovementsisjustasimportantasattractingnewridersx7AndIx19dliketosharehowwex19vecontinuedtodobothduringthepastyearx7Ix19mpleasedtoreportthatridershipgrew6x74percentoverFY2011demonstratingthevaluecitizensfndromridingCATSservicesx7RidershipincreasesontheGoldRushandLYNXBlueLinecontributedtotheoverall6x74percentboostx7HoweverCATSLocalandCommunityCirculatorswerethebackboneoourridershipincreaseswithan8x74percentand11x79percentjumpinridershipoverFY2011respectivelyx7CustomerscontinuedtorateCATShighonthequalityoservice86percentweresatisfedandover92percentthinkwemanagethesystemwellx7TheLYNXBlueLineExtensionBLEcontinueditsorwardmomentumthisyearthankstoseveralkeydevelopmentsx7TheBLEFinalEnvironmentalImpactStatementwascompletedinOctober2011andlaterintheyeartheprojectreceivedaRecordoDecisionromtheFederalTransitAdministrationFTAx7LeaseconstructionandoperatingagreementsbetweenNorthCarolinaRailroadCompanyNorolkSouthernCorporationandCATSwerealsoexecutedandtheFTAapprovedtheBLEtomoveintoFinalDesignx7InAprilCATSreceivedaStateFullFundingGrantAgreementromNCDOTtound25percentotheprojectandispreparedtoreceiveaederalFFGAinFY2013whichwillprovidetheremaining50percentotheundingtoadvancetheBLEintoconstructionx7AsoursalestaxreceiptscontinuedtoshowsignsorecoverybutarestillbelowtheFY2006levelwekeptexploringotheravenuestoboostrevenuex7Oneothoseavenueswasexterioradvertisingwhichsurpassedoriginalprojectionsby35percentduringitsfrstyearx7InactouradvertisingpartnerTitanOutdoorsecuredadvertisingcontractsexceedingthefrstyearx19srevenueguaranteeo562500within45daysosigningthecontracttomanagethenewadvertisingprogramx7Alternativerevenuestreamslikethisarecriticaltoundingcurrentanduturetransitprojectsx7Whilemanaginggrowthwithinourresourcesremainsachallengewehavemaintainedouroverallsaetyrecordon-timeperormancemarksandoperationalefciencyx7SpecialTransportationServicesignifcantlyimproveditsaccidentrateby60percentwhiletheoverallpreventableaccidentrateortheCATSbussystemremainedbelowthegoalox750per100000milesx7LYNXhadanotheryearonopreventableaccidentsx7TheLYNXserviceenhanceditson-timeperormancereaching99percentwhilebuson-timeperormancereached86percentx7Weareproudtoservethecommunityinotherwaystooparticularlythebusinesscommunityx7CATSdoesthisbycreatinglocaljobsthroughtheadvancementotransitprojectsx7Wehavemadeexceptionalprogressoverthepastyearx7Itwouldnothavebeenpossiblewithoutthewonderulpeopleworkingorusandthepeopleweenjoyworkingorx7Theyinspireustomakeeveryjourneyextraordinaryx7Ajourneythatstartsatthestopx7CATSCEOx13CAROLYNFLOWERS2