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ABETTERSTARTTOTHEDAYCATScontinuedtoocusonserviceimprovementsincludingthoseorseniorsanddisabledridersx8GetAbbyaninteractivevoicerecognitionsystemisnowavailabletoourSpecialTransportationServiceSTSriderstoconx1rmtransportationarrangementsthenightbeorescheduletripsonlineandreceiveremindersthattheirrideisonthewayx8Thishasledtoa12percentreductioninno-showsandcancellationsreduceddriverwaittimesandewerreservationerrorsx8InactithasbeensosuccessulthatCATSreceivedthe2011-2012TechnologyAwardorBestSustainabilityanationalawardromthePublicTechnologyInstitutex8AFRESHSTARTThenewlyreopenedNorthDavidsonStreetBusFacilityisasighttobeholdthankstomorethan20millioninstimulusundsthroughtheAmericanRecoveryandReinvestmentActx8Originallybuiltin1978thereurbishedacilityeaturingupdatedmechanicalelectricalandplumbingsystemswillimproveoperationalex1ciencybyprovidingmaintenanceorupto200busesandextendtheuseullieotheacilityx8WewereabletoconsolidateanotheracilityandSTSnowoperatesits87-vehiclefeetoutothislocationaswellx8AndweweredelightedthatJimmyOx19Nealx19sexternalartinstallationx1cWheelsontheBusin7CymaticSonatasx1dwasnamedoneothe50bestpublicartprojectsinthe2012PublicArtNetworkYearinReviewbyAmericansortheArtsx8Theacilitywillcontinuetoundergorenovationswithimprovementstotheuelareandbuswashareaandsaetyandsecurityenhancementsx8THOUGHTSTARTERSHowcanweimprovetransportationservicesintheCharlotte-MecklenburgregionThatisthequestionwepresenttothepubliceveryx1veyearsx8Werecentlyaskedthisquestionat32communitymeetingstoupdatetheplanorFY2013-FY2018x8AndtheanswerscustomersandthepublicprovidedwereputintoactionaswecompletedtheFY2007-FY2012CountywideTransitServicesPlanx8ThisyeartheMTCvotedunanimouslytoadopttheinitiativewhichusedpubliceedbackandexistingserviceanalysistodevelopax1ve-yearServiceandCapitalDevelopmentPlanx8Theplanproposesnewroutesmorerequentservicebettercross-townconnectionsandimprovedtraveltimeexpandingparkandridelocationstohandleincreaseddemandenhancedcustomeramenitiessuchassheltersandbenchesaswellastechnologyenhancementsincludingmobileappson-linepasssalesandanewareboxsystemx88