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Installation and Development Services
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Attention: Installation and Development Services (formerly known as New Services and Donated Projects)
moved to Hal Marshall Services Center at photo of house under construction
700 North Tryon Street (basement level)
open 8 a.m. until 5 p.m. Monday through Friday.​


The Installation and Development Services (IDS) Team processes projects such as residential subdivisions and business parks that are financed by private funding sources. The developer hires a professional engineer to design the water distribution and sanitary sewer systems.

This Team reviews and approves the plans and all other required documents provided by the developer, Professional Engineer or Registered Land Surveyor necessary to execute construction contracts (i.e. right-of-way agreements and maps, planning department maps, N.C. Department of Transportation encroachment maps, etc.).

The developer hires an approved North Carolina Licensed Utility Contractor to perform the construction of the water distribution and sanitary sewer systems. Inspectors on the Team witness construction and perform all necessary testing and authorize Charlotte Water takeover of the project for ownership and maintenance once all required field work and paper work have been approved (i.e. as-built drawings sealed by a Registered Land Surveyor, recorded subdivision plats, and any necessary right-of-way agreements). The water distribution and sanitary sewer systems then become the property of Charlotte Water and customers may begin utilizing the new services.

IDS will also issue contracts for construction and permit all projects eligible under self-permitting regulations by the North Carolina Department of Environment and Natural Resources.
Inspectors will continue to monitor and inspect the project after construction begins. 
Effective July 1, 2016, Charlotte Water will no longer offer the Alternate Installation Program as a solution for conflicts with New Services' first come-first serve scheduling policy.


If you are applying for a new service for anything other than; a ¾-inch domestic meter, line an irrigation meter or a 1-inch for a pool, please check the following website for more important backflow information.

For more information click here to email us.

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