Frequently Asked Questions
What is a Connection Fee?
A connection fee
is the cost of installing a tap from the service pipe (under street) to your property. The connection fee is based on the average cost of installing taps last year.
What is a Capacity Fee?
A capacity fee
is to pay for the new customer impact on the overall public system. The average residential household uses more than 8,000 gallons of water a month. The capacity fee will help provide for the additional improvements necessary to provide water and sewer services for the new customer. Sewer capacity fee is based on water meter size.
What is the Estimated Timeline for a New Water Meter or Sewer Tap Installation?
Approximately 6-8 weeks after receipt of payment.
What is the Estimated Timeline to install water or sewer pipes under a street to a property (or street main extension) for a new tap or meter connection?
Approximately 6-9 months after receipt of payment.
Once you've put in the request for service, it may still be several months before the water or sewer pipe can be extended to your home or business. Crews must investigate property lines, make plans for construction, and obtain the proper permits before construction can even begin. The construction process may also take longer if the project is difficult and or impeded by bad weather.
What is a Cleanout?
The cleanout is the sewer opening located in the front yard of residential customers. It looks like a white circle PVC pipe sticking out of the ground and helps plumbers and city crews clean sewer laterals and respond to sewer backups in the home.