• Application for Single Family Residences.
    

• List of connection / capacity fees July 1, 2012 until June 30, 2013. 

• How to abandon a well or septic tank. 

• Questions about meter or tap installation process? Call 311 or 704-336-7600 (ask for "Utilities New Tap Request").  

Did you know that the pipe from your house to the water meter and sewer tap is your responsibility?  Please do not have a licensed plumber connect you to City services until you are notified that the water or sewer main is ready.

   
     



              START HERE: 
                       Commercial customer brochure.


Connection and capacity fees. Fees for town homes, businesses, and multi-use properties vary according to size of service. Before work can be scheduled, commercial and residential customers must pay the non-refundable water connection and capacity fee for each service needed. Security deposits are required for all water services except -inch residential.

Before a water meter or wastewater tap can be installed, review below forms:

Water Meter or Sewer Tap Pre-Installation Forms

• Capacity Assurance Review Application (Flow Acceptance / Willingness to Serve)
• Application Capacity Fee Form for multiple addresses
• Application Sewer Locates
• Fire Hydrant Flow Request Form (inside City of Charlotte) (Mecklenburg County, private hydrant)

Meter or Tap Installation Forms 

• Application for a Commercial, Multi-Family property.
• Home Builders / Developers request form to get water meter(s) installed.  Then click here to request meters to be installed after payment.
• Contractor Form to request multiple meters installed.
• Backflow Prevention Device Information 
• Application - Backflow Service

Other Forms:

• Industrial Waste Questionnaire
• Water & Sewer Dismantlement Application
• Storm Water Change of Ownership Form
• NCDOT Checklist

 




Required Backflow Prevention Devices

Applying for a new service for commercial property or an irrigation meter?
Please check out backflow information.

For larger construction projects, typically commercial projects, you will need to submit a quote request to engineering. It will need to include the full size utility plan sheet, location and size of proposed water or sewer connection, labeled street names, plan scale, vicinity/location map, directional arrow, and a business card or return address.

Some projects will also require compliance with the NCDOT Enchroachment requirements.

Use our online form to request these requirements by email or mail.

For more information about water and sewer taps, email us or call 311 or 704-336-7600 (ask for "Utilities New Tap Request").

 

 

Frequently Asked Questions

What is a Connection Fee?
A connection fee is the cost of installing a tap from the service pipe (under street) to your property. The connection fee is based on the average cost of installing taps last year.

What is a Capacity Fee?
A capacity fee is to pay for the new customer impact on the overall public system. The average residential household uses more than 8,000 gallons of water a month. The capacity fee will help provide for the additional improvements necessary to provide water and sewer services for the new customer. Sewer capacity fee is based on water meter size.

What is the Estimated Timeline for a New Water Meter or Sewer Tap Installation?
Approximately 6-8 weeks after receipt of payment.

What is the Estimated Timeline to install water or sewer pipes under a street to a property (or street main extension) for a new tap or meter connection?
Approximately 6-9 months after receipt of payment.

Once you've put in the request for service, it may still be several months before the water or sewer pipe can be extended to your home or business. Crews must investigate property lines, make plans for construction, and obtain the proper permits before construction can even begin. The construction process may also take longer if the project is difficult and or impeded by bad weather.


What is a Cleanout?
The cleanout is the sewer opening located in the front yard of residential customers. It looks like a white circle PVC pipe sticking out of the ground and helps plumbers and city crews clean sewer laterals and respond to sewer backups in the home.