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  • Report a Water Leak or Sewer Spill
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RESIDENTIAL
​COMMERCIAL
Start, Transfer, or Stop Water and/or Sewer Service
Call 311 or 704-336-7600 during business hours
Start, Transfer, or Stop Water and/or Sewer Service
Call 311 or 704-336-7600 during business hours
Drinking Water Quality Concern
Call 311 or 704-336-7600. After normal business hours say or select 'water emergency.'​
Drinking Water Quality Concern
Call 311 or 704-336-7600. After normal business hours say or select 'water emergency.'​
Ask a Billing or General Question

Emails are received by CharMeck 311 and forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention, to start service, or if you have questions about your bill.

Ask a Billing or General Question

Emails are received by CharMeck 311 and forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention, to start service, or if you have questions about your bill.

Update Your Billing Phone Number or Account

Update Your Billing Phone Number or Account
Maps (asbuilts)
Maps showing drinking water or sewer pipes, Call 704-399-2221
Confidentiality agreement must be filled out before receiving maps
Maps (asbuilts)
Maps showing drinking water or sewer pipes, Call 704-399-2221
Confidentiality agreement must be filled out before receiving maps
Rate our customer service or submit a compliment
Call 311 if a current issue needs to be resolved.  
Rate our customer service or submit a compliment
Call 311 if a current issue needs to be resolved.  

Wastewater Odor- Regarding wastewater plants or pipes. 

  • If you see or suspect a sewage overflow or spill, call 311 - 24 hours a day, seven days a week and report a "sewer emergency."
  • If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately and say or select 'water emergency.'

Wastewater Odor- Regarding wastewater plants or pipes. 

  • If you see or suspect a sewage overflow or spill, call 311 - 24 hours a day, seven days a week and report a "sewer emergency."
  • If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately and say or select 'water emergency.'

New Connection or Tap
Email if you need to apply for physical connection or tap.
Call 311 if yo
u want to start, transfer, or stop service at a location
New Connection or Tap
Email if you need to apply for physical connection or tap.
Call 311 if yo
u want to start, transfer, or stop service at a location.
Backflow Prevention and Irrigation
Call 311 or 704-336-7600 during business hours.
Backflow Prevention and Irrigation
Call 311 or 704-336-7600 during business hours.
Hydrant Rental and Tanker Truck Permit
Call 311 or 704-336-7600 during business hours.
Construction Project
Call 704-399-2221
Laboratory Services
Available lab services, accreditation status, or pricing.
Call 704-336-2854
Webmaster
Report page errors or ask website questions.
Webmaster
Report page errors or ask website questions.
Storm Water Change of Ownership
To change billing for storm water fee if property changes hands.
Storm Water Change of Ownership
To change billing for storm water fee if property changes hands.

 
CLTWater Facility Addresses and Phone Numbers
Please call 311 or 704-336-7600 for customer and other questions. Please use below phone numbers if you need to reach a specific person at the location.

Administration, Environmental Management Administration, and Laboratory Services:
4222 Westmont Dr., Charlotte, NC 28217
Phone Number: 704-336-4407


Engineering and Customer Service:
5100 Brookshire Blvd. Charlotte, NC 28216
Phone Number: 704-399-2221


Drinking Water Treatment Plants:
Franklin Water Treatment Plant
5200 Brookshire Blvd. (Hwy 16) Charlotte, NC 28216
Phone Number: 704-399-2426

Lee S. Dukes Jr. (North Mecklenburg) Water Treatment Plant
7980 Babe Stillwell Rd., Huntersville, NC 28078
Phone Number: 704-948-6954

Vest Water Treatment Plant
820 Beatties Ford Rd., Charlotte, NC 28216
Phone Number: 704-336-2100

Catawba River Pump Station
12548 Pump Station Rd., Charlotte, NC 28216
Phone Number: 704-399-2331


Field Operations:
Zone 1
11609 Hord Dr. Huntersville 28078
Phone Number: 704-378-6632

Zone 2 and Field Operations Administration
5730 General Commerce Dr., Charlotte 28213
Phone Number: 704-378-6632

Zone 3
12131 Park Rd., Charlotte, NC 28226
Phone Number: 704-378-6632

Zone  4
4100 W. Tyvola Rd., Charlotte, NC  28208
Phone Number: 704-378-6632

Wastewater Treatment Plants:
Mecklenburg County
Irwin Creek Wastewater Treatment Plant
4000 Westmont Drive, Charlotte 28217
Phone Number: 704-357-1344

Mallard Creek Water Reclamation Facility
12400 Hwy. 29N, Charlotte 28262
Phone Number: 704-547-0680

McAlpine Creek Wastewater Treatment Plant
12701 Lancaster Highway, Pineville, 28134
Phone Number: 704-542-0736

McDowell Creek Wastewater Treatment Plant
4901 Neck Road, Huntersville, NC 28078
Phone Number: 704-875-6443

Sugar Creek Wastewater Treatment Plant
5301 Closeburn Rd., Charlotte 28210
Phone Number: 704-553-2124

Union County
Twelve Mile Wastewater Treatment Plant
8299 Kensington Drive, Waxhaw, NC 28173
Phone Number: 704-201-8284

Crooked Creek Wastewater Treatment Plant
4015 Sardis Church Rd., Monroe, NC 28110
Phone Number: 704-400-7535

Grassy Branch Wastewater Treatment Plant
1629 Old Fish Rd, Monroe NC 28110
Phone Number: 704-634-3389

Tallwood Wastewater Treatment Plant
488 Brief Road West, Indian Trail NC 28079
Phone Number: 704-634-3389
 
Olde Sycamore Wastewater Treatment Plant
1699 Rock Hill Church Rd (located on Persimmon Creek Drive)
Matthews NC 28205
Phone Number: 704-634-3389