The purpose of the City of Charlotte's Shared Services organization is to deliver and continuously simplify and optimize designated enterprise support functions in a manner that meets the departments' operational requirements, focusing on: Reliability, Quality, Transparency, Flexibility, Customer Service, and Cost Reduction.

Mission
To advance the Business of Public Service

Vision
Recognized as the national leader in delivering public sector shared services

Core Values
Trustworthiness, Integrity, Discipline, Accountability, Forward Thinking, Dedication