Resource Management provides centralized support to all Shared Services Divisions and is the City-wide manager of all telecom services. These services are provided through the following RMD teams:
Business Resource Analysis
The Business Resource Analysis Team is responsible for providing Shared Services' internal and external customers with business planning management, performance management, and policy, procedure and process management services.
Communications & Marketing
The Communications & Marketing team manages all of the communications initiatives for Shared Services. This includes internal and external communication tools, graphic design, marketing, and managing the department's web presence.
The Financial Management Team is responsible for the overall fiscal activities and reporting for Shared Services. They manage budget development, financial reporting, grant management, cost allocation plan, development of fee models and overall financial activities including accounts payable and receivable.
Shared Services Human Resources is committed to helping employees contribute effectively and productively to the overall goals and objectives of the organization. They provide employees with a wide-range of services from compensation and benefits to recruitment and selection.
Telecom Services provides customers throughout the City with a full spectrum of landline and wireless communication services, from adding new accounts, making changes and issue resolution.