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Safety and Service Tips for Residents in Flood Areas

Charlotte-Mecklenburg Police Department

  • Law enforcement is asking for people to stay away from the affected area.
  • Do not go into the river – no canoes or boats, etc.
  • If you have another location to go to please do so or use the shelter.
  • Animal Care and Control is working with residents to provide temporary shelter for the pets.
  • Make sure you have your ID for proof of residency to get back to your home.

American Red Cross

  • The Red Cross has set up a shelter for displaced residents at Cook’s Memorial Presbyterian Church, 3413 Mount Holly-Huntersville Road.

Charlotte Fire Department

  • If you are using any open flame for heat, lighting, or cooking, keep it at least three feet away from any combustible materials and do not use any charcoal grills inside as it will result in dangerous levels of carbon monoxide.
  • Do not enter, come in contact with, or drink the floodwaters. Clean everything that comes in contact with floodwater.
  • If you have any questions or concerns, call 9-1-1 and ask for the fire department.
  • If you self-evacuate to another location, please tell the CMPD officers at the checkpoints that you are leaving, your address, and the number of people in your household.

Duke Energy

  • Power was disconnected to protect customers, their homes and equipment.
  • Power restoration will continue at a pace determined by accessibility and safety.
  • Remember to operate generators safely.
  • Special effort was made today to isolate and restore service to as many customer as possible.

Storm Water/Environmental Health/Code Enforcement - LUESA

  • Upon return to your home, if your property is flooded, call 311.
  • If any water entered your electrical heating/cooling systems or house, the owner will have to have a building permit to make repairs.
  • If you have well water, you will need to chlorinate it before putting the well back into service.
  • If you have a septic system, you will need to wait until the ground where the drain fields are dries out to use the septic system again.
  • Don’t pump your septic tank until the ground is dried out.

Solid Waste Services

  • If you are not in City of Charlotte service area, you can leave trash on Riverside Drive for pick-up or contact your regular collection service hauler.
  • If you are in the City of Charlotte service area, normal collection will resume on Monday, May 13 and Thursday, May 16.