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Media Relations & Contact Protocol

Requests for the following should come through the City’s Corporate Communications & Marketing Department at 704-336-2396:

  • Data requested for operations across the organization (example: fuel consumption)
  • Corporate wide policies (example: take home vehicles)
  • City-wide services such as procurement, contracting
  • Best practices across the organization (example: what the City is doing to reduce fuel consumption)
  • Personnel-related (example: City Manager hires, hiring freeze, etc.)
  • City Manager’s Office
    • City Manager and City Leadership
    • City Council
    • Budget & Evaluation
    • Finance
    • Internal Audit
    • Government Relations
    • Public/private partnerships
  • Legal issues, investigations or pending litigation (Risk Management) City Attorney’s Office: 704-336-2254
  • Technology / Office of the Chief Information Officer
  • CharMeck 311
  • Community Relations
  • Environmental Focus Area & Initiatives
  • Crisis communications (outside the Emergency Operations Center)
  • Requests for public information (outside what is available on the public terminal)
 

 Corporate Media Contacts

 
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Contact Information
McMillan, KimberlyDirector
Richardson, KeithAssistant Director
Setzer, KellyStrategic Communications Manager
 

 Department Contacts/PIOs

 
  
  
Contact Information
Aviation/Charlotte-Douglas International AirportDavis, Lee
Charlotte Area Transit System (CATS)Leier, Jean
Charlotte Area Transit System (CATS)Kinard, Olaf
Charlotte Department of Transportation (CDOT)Durrett, Linda
Charlotte Fire DepartmentBasnight, Mark
Charlotte-Mecklenburg Police Department (CMPD)Tufano, Robert
704-336-7042
rtufano@cmpd.org
Charlotte-Mecklenburg Storm Water ServicesHammock, Daryl
Charlotte-Mecklenburg Storm Water ServicesFoote, Sharon
Charlotte-Mecklenburg Utility DepartmentColey, Cam
Engineering & Property ManagementBanbury, Jim
Neighborhood & Business ServicesSparrow, Katie
Shared ServicesColon, Sabrina
Solid Waste ServicesCurtis, Charita