Charlotte's Future
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Media Relations & Contact Protocol

Requests for the following should come through the City’s Corporate Communications & Marketing Department at 704-336-2396:

  • Data requested for operations across the organization (example: fuel consumption)
  • Corporate wide policies (example: take home vehicles)
  • City-wide services such as procurement, contracting
  • Best practices across the organization (example: what the City is doing to reduce fuel consumption)
  • Personnel-related (example: City Manager hires, hiring freeze, etc.)
  • City Manager’s Office
    • City Manager and City Leadership
    • City Council
    • Budget & Evaluation
    • Finance
    • Internal Audit
    • Government Relations
    • Public/private partnerships
  • Legal issues, investigations or pending litigation (Risk Management) City Attorney’s Office: 704-336-2254
  • Technology / Office of the Chief Information Officer
  • CharMeck 311
  • Community Relations
  • Environmental Focus Area & Initiatives
  • Crisis communications (outside the Emergency Operations Center)
  • Requests for public information (outside what is available on the public terminal)

 Corporate Media Contacts

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Contact Information
Richardson, KeithInterim Director

 Department Contacts/PIOs

Contact Information
Aviation/Charlotte-Douglas International AirportDavis, Lee
Charlotte Area Transit System (CATS)Leier, Jean
Charlotte Area Transit System (CATS)Kinard, Olaf
Charlotte Department of Transportation (CDOT)Durrett, Linda
Charlotte Fire DepartmentGilmore, Jackie
Charlotte Fire DepartmentCannon, Robert
Charlotte Fire DepartmentGist, Dennis
Charlotte-Mecklenburg Police Department (CMPD)Tufano, Robert
Charlotte-Mecklenburg Storm Water ServicesHammock, Daryl
Charlotte-Mecklenburg Storm Water ServicesFoote, Sharon
Charlotte-Mecklenburg Utility DepartmentColey, Cam
Engineering & Property ManagementBanbury, Jim
Neighborhood & Business ServicesSparrow, Katie
Shared ServicesColon, Sabrina
Solid Waste ServicesDash, Esperanza