Charlotte's Future
Citywide Newsroom
Citizen Service
Print this PageSite Feedback
City of Charlotte Vision and Mission


The City of Charlotte will be a model of excellence that puts citizens first.  Skilled motivated employees will be known for providing quality and value in all areas of service.  We will be a platform for vital economic activity that gives Charlotte a competitive edge in the marketplace.  We will partner with citizens and businesses to make this a community of choice for living, working and leisure activities.

Public Service is our Business

The mission of the City of Charlotte is to ensure the delivery of quality public services and to promote the safety, health and quality of life of its citizens.

City of Charlotte Guiding Principles

  • We will attract and retain skilled, motivated employees
  • We value teamwork, openness, accountability, productivity and employee development
  • We will provide all customers with courteous, responsive, accessible and seamless quality services
  • We will take initiative to identify, analyze and solve problems
  • We will collaborate with stakeholders to solve problems and make decisions