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Mary Williams, Community Relations Manager
Contact Information
Phone: 704.336.3057
Mary Williams has worked with the Community Relations Committee for eight years and serves as Community Relations Manager with the Dispute Settlement Program. Her responsibilities include the following:
Dispute Settlement Program Manager
  • market DSP and CRC services to community groups, organizations and provide information to new court personnel
  • fosters and develops partnerships with the court system, area merchants, Charlotte-Mecklenburg Schools, Office of Administrative Hearings, Administrative Office of the Courts, Division of Medical Assistance, Carolinas Center for Medical Excellence, Value Options and Electronic Data Systems
  • collects, organizes, analyzes and prepares reports regarding DSP and CRC statistics for the City’s balanced scorecard, monthly highlights, mid-year and year-end reorts
  • prepares and monitors the CRC annual strategic operations plan, including goals, objectives and targets
  • monitors DSP budget and expenditure of funds
  • processes grant requests for DSP
  • creates modules and facilitates training in Basic Mediation, Diversity, Conflict Resolution, Peer Mediation and Medicaid Appeals
  • collaborate with partners to secure continuation of State funding for DSP program
  • maintain State mediation certifications for all volunteer mediators


  • assist the CRC director in developing, directing and implementing programs and activities that develop, maintain and improve community relations in Charlotte-Mecklenburg. 


  • meet with community groups regarding community relations
  • serves as staff liaison to the CRC’s Education Subcommittee
  • assists the CRC director in informing the Community Relations Committee membership of community problems and recommends solutions


  • Master of criminal justice from UNCC, Charlotte, 2003
  • Bachelor of Arts in psychology from East Carolina University, Greenville NC, 1996
  • Minor in sociology from East Carolina University, Greenville, NC, 1996


  • Association for Conflict Resolution
  • Mediation Network of North Carolina Board Member
Additional Training/Certifications
  • Basic Mediation Training
  • Certified Trainer, City of Charlotte Train the Trainer Program
  • Developing Diversity Training for the Workplace
  • Certified Mediator with Mediation Network of North Carolina
  • Medicaid Appeals Mediation Trainer