Report A Crime
Our Organization
Our Response Areas
For Your Safety
Our Newsroom
Print this PageSite Feedback
Victim and Family Resource Guide
Drug and Alcohol Counseling
Internet and Child Safety Programs and Resources
Law Enforcement Agencies, Court Services and DSS
Family Assistance Organizations
Miscellaneous Services

Alexander Youth Network
address: 6220 Thermal Rd. Charlotte, NC 28222
phone: 704-366-8712
Description of Services:
Alexander Youth Network provides an array of services to treat children with, or at risk for, serious emotional disturbance. Services include day treatment, foster care, adoption counseling, community-based services and shelter for children in crisis along with mentoring for children involved with the juvenile justice system.
Website:http://www.alexanderyouthnetwork.comYou are leaving the site.

Behavioral Health Center - CMC Randolph
address: 501 Billingsley Rd. Charlotte, NC 28211
phone: 704-336-6404 Area Mental Health
             704-358-2800  Mental Health Emergencies-Suicide/Crisis Line
Description of Services:
BHC/CMC Randolph offers services for children and adults in the areas of mental illness, developmental disability, and substance abuse.
Website: are leaving the site.

Anuvia Prevention and Recovery Center
address: 100 Billingsley Rd. Charlotte, NC 28211
phone: 704-376-7447
Description of Services:  The CDC is a private non-profit organization that promotes wellness in our community by providing compassionate treatment and prevention services to impact the disease of addiction.
Website: are leaving the site.

Child Development-Community Policing Program (CD-CP)
address: 3500 Ellington St. Charlotte, NC 28211
phone: 704-432-0233
Description of Services: The CD-CP program provides crisis intervention services to children who witness or are a victim of violence.  CD-CP is a partnership with the Mecklenburg County Provided Services Organization and CMPD.  CD-CP currently serves seven CMPD Patrol Divisions: Eastway, Freedom, Metro, North Tryon, Providence, Steele Creek and Westover.  Hickory Grove and University City patrol divisions will be added in FY'15. Police Officers in these divisions will make referrals on appropriate cases.

Domestic Violence Hotline
phone: 1-800-799-7233
Description of Services:
24 hour listening line and referral source for victims of domestic violence.

Eckerd Youth Alternatives
phone: 1-800-554-4357
Description of Services:
The North Carolina Eckerd Wilderness Camps serve boys and girls, ages 10 through 17, with behavioral problems. The camps are year-round, staff-secure, residential therapeutic programs, providing an alternative to more restrictive programs.
Website: are leaving the site.

Kinder Mourn
address: 1320 Harding Place   Charlotte, NC 28204
phone: 704-376-2580 
Description of Services:
Kinder Mourn exists to provide a safe haven for families whose lives have been shattered by the death of a child. In addition to services for bereaved parents, Kinder Mourn assists children and young people who are grieving the death of a family member or friend. Kinder Mourn's professional grief facilitators provide individual and group counseling at the KM Home, in designated schools and neighborhood community centers.
Website: are leaving the site.

National Gay/Lesbian Youth Hotline
phone: 1-800-347-TEEN (8336)   
Description of Services:
Listening line and referral source for gay, lesbian, bisexual, transgender and questioning youth. Hours 5:00-9:00 pm Monday thru Friday.

North Carolina Department of Crime Control and Public Safety Compensation Services
address: 4703 Mail Service Center Raleigh, NC 27699-4703
phone: 1-800-826-6200 (In North Carolina or 919-733-7974
Description of Services:
The Dept. of Crime Control and Public Safety's Compensation Services reimburses citizens who suffer medical expenses and lost wages as a result of being an innocent victim of a crime committed in North Carolina.  Victims of rape, assault, child sexual abuse, domestic violence and drunk driving as well as the families of homicide victims are eligible to apply for financial help.
Website: are leaving the site.

North Carolina Victim Assistance Network (NCVAN)
address: 410 Morrison St. Raleigh, NC 27601-1558
phone: 1-800-348-5068
Description of Services:
NCVAN promotes the rights and needs of crime victims by educating citizens and public policy leaders about the devastating impact that crime has on our society.
Website: are leaving the site.

NOVA (New Options for Violent Actions)
address: 3623 Lat​robe Dr., Suite 107 Charlotte, NC 28211
phone: 704-336-4344
Description of Services:
NOVA is a year long psycho-educational program divided into two phases.  Phase One is comprised of 26 weekly group sessions.  Upon successful completion of Phase One, participants transition into a mandatory Phase Two.  Phase Two is comprised of 6 monthly aftercare group sessions.  All group sessions are led by male and female co-facilitators.

Rape Crisis Assistance Hotline
address: 601 E. 5th St., Suite 400 Charlotte, NC 28202
phone: 704-375-9900 (24 Hours)
Description of Services:
24-hour hotline and hospital accompaniment for victims of sexual assault, accompaniment to police interviews or meetings with district attorney, assistance with victim compensation, counseling for children who have been sexually abused and their families.
Website: You are leaving the site.

RAINN - Rape Abuse Incest National Network
phone: 1-800-656-HOPE (4673)  
Description of Services:
24 hour listening line and referral source for victims of rape, abuse or incest.
Website: are leaving the site.

Straight Talk
phone: 704-344-1111  
Description of Services:
24 hour listening line.  Teens can listen to pre-recorded messages on a variety of issues including drug use, sexuality, depression, family concerns, relationships, etc.

Trevor Hotline
phone: 1-800-850-8078  
Description of Services:
This is a 24-hour, 7-day-a-week crisis line for gay, lesbian, bisexual, transgender and questioning youth in the nation.  Affiliated with the Suicide Hotline to provide emergency services to youth in need.
Website: are leaving the site.

United Family Services
address: 601 E. 5th St., Suite 400  Charlotte, NC 28202
phone: 704-332-9034
           704-375-9900  Rape Crisis Assistance 24 hours  
Description of Services:
UFS offers; individual, marital, and family counseling along with anger management, crisis intervention and advocacy, consumer credit counseling, housing counseling, domestic violence services, rape crisis, and employee assistance counseling.

Women's Commission/H.E.R.O. (Help, Encouragement and Recognition of Observers of Domestic Violence) Program
address: 700 N. Tryon St. Charlotte, NC 28202
phone: 704-336-3210
Description of Services:
The Women's Commission offers counseling for adults and children as well as a job bank and legal clinics. 

Drug and Alcohol Counseling

Al-Anon Family Groups
address: 4800 Wedgewood Dr., Charlotte, NC 28210
phone: 704-523-1159  
Description of Services:
Group meetings for anyone who needs help coping with someone else's alcoholism or drug addiction.
Website:http://www.charlottealanon.orgYou are leaving the site.   

Alcoholics Anonymous
address: 1427 South Blvd., Suite 106   Charlotte, NC 28203
phone: 704-332-4387  
Description of Services:
24 hour listening line and referral source for individuals who struggle with alcohol addiction.
Website: are leaving the site.

Drug Abuse Hotline
phone: 1-800-662-4357  
Description of Services:
24 hour listening line and referral source for individuals who use illicit drugs.

Mecklenburg County Area Mental Health, Developmental Disabilities
and Substance Abuse Authority

address: 3430 Wheatley Ave.  Charlotte, NC 28205
phone: 704-336-2227  
Description of Services:
Various mental health, substance abuse and treatment programs
are available.

McLeod Center

address: 145 Remount Rd.  Charlotte, NC 28203
phone: 704-332-9001  
Description of Services:
The McLeod Center provides substance abuse assessments and referrals along with educational services for early stages of drug use and family therapy.
Website: are leaving the site.

Internet and Child Safety Programs and Resources

National Center for Missing and Exploited Children
address: Charles B. Wang International Children's Building, 699 Prince Street  Alexandria, VA 22314
phone: 1-800-THE LOST (843-5678)  
Description of Services:
The National Center for Missing and Exploited Children is a national clearinghouse for child safety, missing persons, child abductions and child sexual exploitation.  The following is a direct link to their parent/guardian resource guide list.
Website: are leaving the site.


Big Brothers-Big Sisters
address: 3801 E. Independence Blvd.   Charlotte, NC 28202
phone: 704-910-1301  ext. 1016  
Description of Services:
Big Brothers Big Sisters is a youth mentoring organization.  Big Brothers Big Sisters provides mentoring services for children from the ages of 5-18.
Website: are leaving the site.

Boys and Girls Club of Greater Charlotte
phone: 704-334-4731  
Description of Services:
The Boys and Girls Club inspire and enable all young people, especially those from disadvantaged circumstances to realize their full potential as productive, responsible and caring citizens.  There are nine neighborhood clubs in the Charlotte area including; Belmont Avenue., Boulevard Homes, Dillehay Courts, Marsh Road, Milton Road, Tarlton Hills, Center of Hope on Spratt Street and the Davidson Club in Davidson, NC.
Website: are leaving the site.

Police Athletic League (PAL)
phone: 704-336-2105  
Description of Services:
PAL is a youth crime prevention program that utilizes educational, athletic and recreational activities to create trust and understanding between police officers and youth.  The Charlotte-Mecklenburg Police Athletic League mission is to provide opportunities for the youth of our community that foster their leadership and citizenship skills through athletics and academics.
Website: You are leaving the site.

Partners for Out of School Time – POST
address: 217 S. Tryon Street, Suite 312  Charlotte, NC 28202
phone: 704-376-1845  
Description of Services:
The mission of Partners in Out-of-School Time (POST) is to ensure that all school-age children and youth in Mecklenburg County have access to high-quality programs, activities and opportunities when school is closed.  "Out-of-School Time" refers to all of the hours before school, after school, teacher workdays, school holidays, weekends, and summers. Experiences that foster social, emotional, physical, moral and intellectual development are proven to be essential for children and youth to become capable and effective members of society.
Website:​You are leaving the site.

Right Moves for Youth
address: 1031 South Caldwell St., Suite 102  Charlotte, NC 28203
phone: 704-377-4425  
Description of Services:
Provides motivation for its school-based and neighborhood-based club members in grades 3-12 to succeed in school, improve their quality of life and become responsible members of society.
Website: are leaving the site.

Urban League
address: 740 W. Fifth Street  Charlotte, NC 28234
phone: 704-373-5526  
Description of Services:
The Urban League is a non-profit organization that works to empower all members of the community in areas such as home ownership, health, workforce & economic development, entrepreneurship, training & the achievement of our youth.
Website: are leaving the site.

Law Enforcement Agencies, Court Services and DSS

CMPD - Special Victim's Division
address: 601 E 5th St., Suite 230   Charlotte, NC 28202
phone: 704-336-2811  
Description of Services:
The CMPD Special Victims Division conducts criminal investigations regarding juvenile and domestic violence cases.
Website: Special Victims Division

CMPD - Crime Prevention Unit

address: 601 E. Trade St. Charlotte, NC 28202
phone: 704-336-2310
Description of Services:
The Crime Prevention Unit provides educational materials and programs you and your family can implement to increase your safety and reduce your chances of becoming a victim of crime.
WebsiteCrime Prevention Unit     

CMPD - Crime Reporting Unit
address: 601 E Trade St.   Charlotte, NC 28202
phone: Dial 311 from phones within Mecklenburg County   
Description of Services:
The Crime Reporting Unit takes many non emergency police reports over the telephone.
Website:  Crime Reporting Unit

Child Support Enforcement
address: 5800 Executive Center Drive, Suite 200 Charlotte, NC 28212
phone: 704-566-2800
Description of Services:
Child Support services are provided to any  North Carolina parent or custodian regardless of income level and offers assistance in collecting child support through a network of State and locally run offices.

Council for Children's Rights

address: 601 E 5th St., Suite 510 Charlotte, NC 28202
phone: 704-372-7961  
Description of Services:
Represents children, their needs and their issues. This includes research, legal representation, best interest advocacy, system advocacy and public education and awareness.
Website: are leaving the site.

Department of Social Services (DSS)
address: 700 E Stonewall St., Suite 601  Charlotte, NC 28202
phone: 704-336-2273  
Description of Services:
The Mecklenburg County Department of Social Services is committed to reevaluation and enhancement of those services that focus on prevention, early intervention, moving customers toward or maintaining self-sufficiency and improving the quality of life for all citizens. The department has three major divisions:

DSS Website:

Department of Juvenile Justice and Delinquency Prevention (DJJDP)

address: 720 E. 4th St., Suite 400   Charlotte, NC 28202
phone: 704-330-4338  
Description of Services:
DJJDP's mission is to promote public safety and juvenile delinquency prevention, intervention and treatment through the operation of a seamless, comprehensive juvenile justice system.  DJJDP has Juvenile Court Counselors that are able to discuss your legal options regarding undisciplined juveniles.
Website: are leaving the site.

Guardian ad Litem address: 720 E. 4th St., Suite 202  Charlotte, NC 28202
phone: 704-417-1853  
Description of Services:
The Guardian ad Litem program recruits, trains and supervises volunteers who are appointed to advocate for children who are in the custody of YFS/DSS due to allegations of abuse and/or neglect.  The GAL does an independent investigation, visits the child(ren) monthly and makes recommendations to the court that promote and protect the best interest of the child(ren).
Website: You are leaving the site.

Legal Services of the Southern Piedmont
address: 1431Elizabeth Ave. Charlotte, NC 28204
phone: 704-971-2622
Description of Services:
Legal Services of the Southern Piedmont provides legal assistance in civil matters to low income persons in the Charlotte area and in west-central North Carolina .
Website:​You are leaving the site.

Mecklenburg County Civil Courts Building
address: 800 4th St. Charlotte, NC 28202
phone: 704-336-4126
Description of Services: Restraining Orders can be requested in Suite 203 .  Contempt of Restraining Order and Eviction orders can be requested in Suite 214.

Mecklenburg County District Attorney's Office
address: 700 E 4th St   Charlotte, NC 28202
phone: 704-347-7891  
Description of Services:
Prosecutes criminal charges in the Mecklenburg County court system.

Mecklenburg County Sheriff's Office – Reality Program
address: 700 E 4th St.   Charlotte, NC 28202
phone: 704-336-2543  General Information
            704-336-8720  Reality Program  
Description of Services:
To provide the community with a program which will help educate young people about the long-term effects of participating in criminal activity.  They want to give these young people an introduction to the criminal justice system so they can see first-hand the possible ramifications of criminal behavior. They will be made aware of how they must be accountable for their actions.  The program is open to children ages 13 and older. Referrals to the program must be made by School Resource Officers within the Charlotte Mecklenburg School system.

North Carolina Division of Community Corrections (Probation and Parole)
address: 700 E. 4th St. Charlotte, NC 28202
phone: 704-432-6836, 704-432-6234
Description of Services:
The Division of Community Corrections (DCC) is responsible for the supervision of all adult offenders on probation, parole or post-release parole supervision.  In addition, offenders who transfer from other states are supervised by DCC  guidelines and the Interstate Compact for the Supervision of Adult Offenders.  DCC also has oversight of the Community Service Work Program.
Website:​​​/You are leaving the site.

North CarolinaState Bureau of Investigation –
Sex Offender Registry and Public Protection Service
Description of Services:
The NC SBI maintains a registry of registered sex offenders in North Carolina . This website allows you to search for offenders living near an address and also allows you to search for registered sex offenders by name.
Website:​ You are leaving the site.

SAVAN - Statewide Automated Victim Assistance and Notification
phone: 1-800-NC-SAVAN (1-800-627-2826)
description of services:
SAVAN helps victims of crime get custody status and court information about offenders.  It is a free 24-Hour per day services that is available in both English and Spanish.  In addition, SAVAN automatically notifies regis​tered victims of important events, such as release of an inmate or scheduled court events.
Website:,001978You are leaving the site.

VINE ( Mecklenburg County Sheriff's Office Victim Information Notification Everyday)
phone: 1-800-247-9658
description of services:
Mecklenburg County 's hotline that provides information on inmate custody status.

United States Department of Justice – National Sex Offender Registry
Description of Services:
The U.S. Dept. of Justice National Sex Offender Registry allows you to search for registered sex offenders in all 50 States by name, city or county and even by zip code.
Website: are leaving the site.

Family Assistance Organizations

A Child's Place
address: 601 E. 5th Street, Suite 130   Charlotte, NC 28202
phone: 704-343-3792  
Description of Services:
ACP works to provide a stable, appropriate education to homeless and at-risk students.  ACP also provides support services to enhance their opportunities for academic success and provides services to families to ensure long term stability and self-sufficiency.
Website: are leaving the site.

Battered Woman's Shelter Hotline and Shelter
phone: 704-332-2513
Description of Services:
The Battered Woman's Shelter provides emergency shelter, individual counseling, intimate partner domestic violence counseling and support and offers support groups for women and children.

Crisis Assistance Ministry
address: 500-A Spratt St.  Charlotte NC 28206
phone: 704-371-3000  
Description of Services:
Emergency financial assistance for low income families, distributes donations of cash, clothing, furniture, financial planning for families to prevent financial emergencies and advocates for prevention of poverty.
Website: You are leaving the site.

Charlotte Emergency Housing
address: 2410 The Plaza  Charlotte NC 28205
phone: 704-335-5488  
Description of Services:
Operates emergency housing shelter for homeless families and their children.

Communities in Schools
address: 601 E. 5th Street, Suite 300  Charlotte, NC 28202
phone: 704-365-0601  
Description of Services:
Communities in Schools (CIS) is a community based dropout prevention organization, helping young people to stay in school, successfully learn and prepare for life.  CIS provides services and connects resources to more than 2,400 students in 25+ CMS public schools.  Call to find out which schools they are involved in and who the site coordinator is.
Website: are leaving the site.

Community Link
address: 601 E 5th St., Suite 220   Charlotte, NC 28202
phone: 704-943-9490  
Description of Services:
To enable working poor individuals and families to obtain and sustain safe, decent and affordable housing. Community Link also provides other resources needed to move toward independence.
Website: You are leaving the site.

The Family Center
address: 2200 E. 7th St.,  Charlotte, NC 28204
phone: 704-367-7180  
Description of Services:
The Family Center provides a wide range of child abuse and neglect prevention and treatment services including outpatient therapy with children and parents, parent education and in home support, community support and intensive in-home services for high risk families. There are also school-based services focused on prevention, intervention and strengthening families.
Website: You are leaving the site.

Loaves and Fishes
address: Various locations
phone: 704-523-4333  
Description of Services:
Loves and Fishes will provide one week's worth of groceries to families in crisis.  Request for services can only be made by referral from a religious leader, social worker, fire or police employee.  Families can only use the service once in the past 60 days.
Website: You are leaving the site.

Smart Start
address: 601 E. 5th St., Suite 500  Charlotte, NC 28202
phone: 704-377-6588  
Description of Services:
Smart Start of Mecklenburg County is a nonprofit organization that funds and provides oversight of health, family support and early care and education programs for children ages birth to five and their families.
Website: are leaving the site.

Teen Health Connection
address: 251 Eastway Dr.   Charlotte, NC 28213
phone: 704-446-8336  
Description of Services:
Teen Health Connection provides affordable medical and mental health services, community health education, advocacy and research for adolescents ages 11-21. The pediatric medical practice is located at 251 Eastway Dr.  Health education programs are available to existing youth groups throughout the community. Advocacy is provided through partnerships with other agencies that serve youth.
Website: are leaving the site.

Youth Crisis Shelter (formerly The Relatives)
address: 1100 East Blvd. Charlotte NC 28203
phone: 704-377-0602 24 Hour Crisis Hotline  
Description of Services:
This is a walk-in emergency shelter with 9 beds offered for runaway, homeless and other youth in crisis from ages 7-17. The beds are available on a first come, first served basis. .
Website: are leaving the site.

Youth Homes, Inc.
address: 601 E. 5th St., Suite 330   Charlotte, NC 28202
phone: 704-334-9955  
Description of Services:
Youth Homes Inc. is a fully accredited (COA) nonprofit child placement/adoption agency providing an array of community based services. YHI serves children who are involved in the Dept. of Juvenile Justice, Dept. of Social Services and Area Mental Health systems through specialized foster care, group care and in home supportive counseling and casework services.
Website: You are leaving the site.

YWCA Central Carolinas
address: 3420 Park Rd.  Charlotte, NC 28209
phone: 704-525-5770  
Description of Services:
The YWCA currently provides educational programs and healthy activities for at-risk children and youth including 12 year-round after school programs; transitional housing and support services for homeless women; exercise and health programs for men, women and children of all fitness levels. In 2008 the YWCA will open "Families Together," a transitional housing program for homeless families with children.
Website: are leaving the site.

Miscellaneous Services

Cleaning Companies

Companies are listed in alphabetical order and they are provided for your convenience. This list does not constitute an endorsement by the Charlotte-Mecklenburg Police Department.

 AA Scene Clean – 704-756-4295 
Bio-Hazard Response Team – 704-391-9696 
Crime Scene Cleaners, Inc. – 1-800-357-6731 
Crime Scene Cleaning Specialists, Inc. – 1-888-272-7462 
Crime Scene Services, Inc. 1-866-679-3960 
Crime & Trauma Scene Restoration 704-791-3140 
Executive Restoration – 704-545-0098 
HEPACO – 1-800-888-7689 
Kleen Pro Professional Services – 704-535-4007 
Signature Professional Cleaning – 704-398-1600