We hope this will not happen to you. If you follow the tips and suggestions on the previous pages, you have significantly reduced your chances and need to get this far. The fact is however, that it can happen and you will be angry, upset, and maybe confused if it does. We are going to help you and we want you to know what to do.
Remember, a vehicle is stolen every 20 seconds in United States. You need to let us know as soon as possible that your vehicle was stolen. Call our Crime Reporting Unit (CRU) at 311or if the vehicle was just stolen and you have some suspect information, call 911.
Before you call, get together the proper information. We need the tag number, year, color, make and model of you vehicle. If your vehicle is registered with the Department of Motor Vehicles (DMV) in one of the 50 states, we can get a lot of the information with the tag number. If the vehicle is not registered to you (perhaps you just bought it and the title has not been transferred), then we will need proof of ownership. Proof of ownership can be a title, temporary registration or bill of sale. There are a lot of vehicles on the road and if the suspect changed tags, we will need the VIN (Vehicle Identification Number) so that we can confirm a recovered vehicle is yours. The VIN will be with DMV if the vehicle is registered. It is important to register your vehicle as soon as possible with DMV. for this reason.
We need to know what significant items you had in your vehicle. Was there a firearm, baby seat, jewelry, etc.? When we question suspects, they frequently can not tell us very much about the vehicles they stole. They are frequently unfamiliar with the area of the city where they stole or left the vehicle. They often do not know makes and models of vehicles, and these tips from you can help the investigator when the suspect is being questioned. Decals, unusual vehicle equipment or accessories frequently assist the investigator when questioning the suspect. Was there glass next to the spot where you parked your vehicle?
Be sure and get your Complaint Number. Both the police and insurance company need this number for referral to your case.
Be sure and give us any and all phone numbers that will enable us to contact you in the event we recover your vehicle. This happens 92% of the time. We need to know how to get in touch with you.
The next thing to do is to contact your insurance company and advise them of the theft. Normally vehicles are recovered in this city within 30 days and you may not have to settle for reimbursement for your vehicle.