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Communications

Communications Division serves as a support entity for the entire Charlotte Mecklenburg Police Department and many surrounding agencies. The communications division is the Public Safety Answering Point (PSAP) for the City of Charlotte, the City of Huntersville, the City of Davidson, Charlotte Douglas International Airport Operations and the surrounding unincorporated county areas. As the PSAP, the communications division has the responsibility to staff and answer, on a 24-hour basis, the telephones upon which calls for service are received. This includes 911 emergency calls (police, fire, and MEDIC).

The communications division handles only police related calls for the City. When a 911 call for the Charlotte City Fire Department is received, the caller is connected with the Fire Department. If the 911 caller needs an ambulance, the call is then connected to MEDIC.

Captain Bill Boger is the Commanding Officer of Communications Division.

601 E. Trade Street - 3rd Floor Charlotte, NC 28202

office - 704-336-xxxx | fax - 704-336-6681

 

Our Vision Statement:
We are the lifeline for citizens needing emergency services.

 

Our Mission Statement:
The Communications Division is committed to the delivery of effective police services by utilizing teamwork, training and technology, while remaining sensitive to the needs of the community as well as the Department.
 

 

 
Communication links

​Employment Opportunities (City) 911 Education/Community Involvement ​Realtime Accident link
311/Report Non-Emergencies Online ​Reasons to Call 911 & How it Works
The Age of Technology Charlotte's Back-up PSAP
  

  

 

 

Hiring
Anyone interested in becoming a Telecommunicator or DCI Technician with the CMPD Communications Division is required to meet the following minimum standards:
• Must be 18 years of age
• High School Graduate or GED (some college preferred)
• US Citizen or submit approved legal documents
• Able to work days, nights, weekends and varying hours and holidays
• Pass a drug test, hearing test, psychological skills test, and typing test
• Background checks will be performed for work history, credit history, criminal history, and drivers history
• A polygraph exam as well as an oral interview will be conducted

 

 

Training
Charlotte’s PSAP is broken into a few different sections, that all require training. Employees are initially trained on 911. New employees go thru a 3-4 week 911 training academy at the training facility followed by 3-4 weeks. Once the employee is released in 911, they will spend at least a month honing their skills before they begin the next phase of training.

For employees that are going into dispatch training, they will then be sent back to the academy to begin dispatch training. Dispatch training consists of 3-4 weeks of classroom training followed by about 12 weeks of on the job training.

For employees that are going to be DCI (Division of Criminal Information) operators, they begin their 3-4 week on the job training. They also have to complete additional training offered by the state to be certified to run criminal histories and other functions