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911 Education & Community Involvement

​Every year the Charlotte Mecklenburg Police Department partners with CMS to provide 911 education to elementary aged children. Early in the fall, the principals are contacted and dates are arranged thru our the communications team. There are supervisors and telecommunicators that dedicate part of their free time to ensuring that the children in this county are educated about 911, how to use it and when to use it.



This same dedicated team of supervisors and telecommunicators also participated in other events in the community. Events that they have participated in over the past few years have been:
• National Night out
• Festival in the Park
• Community Meetings
• HOA meetings

If this is something that you or your neighborhood would also be interested in, please contact the CMPD district office for the area that you live and speak with one of the Community Coordinators. They will contact the appropriate personnel and try to arrange for someone.

Communications employees also participate in a variety of charity events throughout the community, including:
• Susan G Komen Race for the Cure
• Cop on Top for Special Olympics
• The Thin Blue Line Run
• Pink Lady Fire Truck Pull
• Jump and Run 5k
• The Ronald McDonald House



​How 911 Works:

  • Your 911 call will be one of more than 68,000 answered each month by a Telecommunicator in the Charlotte-Mecklenburg Police Department
  • Telecommunicators are the specially trained civilians who answer your call to 911.
  • The first question the Telecommunicator will ask is if you need Police, Fire or Medic. It is important to answer that question first to avoid any delays. Calls for Fire and Medic are relayed immediately to those agencies 
  • If you need Police, tell the Telecommunicator what type of crime you are calling about. For example, "I'm calling about a robbery...about a car accident...about a fight."
  • Then give the location of the telephone you are calling from. If you don't know the block number, give the closest street name or intersection.
  • The Telecommunicator may ask you a variety of questions to help Dispatchers determine the priority of the call and how many officers to send – Answering the questions will not delay police services.
  • The more information you can provide the Telecommunicator, the better assistance we can provide and the more information we can give officers before they arrive on the scene
  • One of the last things the Telecommunicator will ask is if you want to be seen by the officer or be anonymous

​Types of Police Response

  • Because there are so many calls for police attention, calls are ranked by their urgency. If an immediate response is needed, a police car is always dispatched as soon as possible 
  • For other, less urgent situations, an officer may arrive up to an hour after your call
  • Not every call to the Police Department is an emergency or one that requires sending a police officer to the scene. In that case, you may make a report by telephone to 311 and the Crime Reporting Unit



Most common Police Calls:
Telecommunicators are trained to get as much information as possible. Here are examples of the three most common 911 calls.
1. Automobile Accident
--Give the block number or nearest location
--Injuries - details are not necessary
--Fuel spill, a possible fire danger 
2. Suspicious Person
--Give the sex, race and age
--Describe the suspicious activity
--See any weapons?
3. Suspicious Vehicle
--Get vehicle description (color, make, model, year)
--Is the vehicle occupied? (how many, age, sex, race)
--Is the vehicle parked or moving?






Charlotte’s Back-Up PSAP

Charlotte has a fully functional, state of the art back-up center. The center is set up so that should there be an emergency, CMPD, CFD and MEDIC could all work out of one center. This was put to the test during the DNC in September of 2012. The center is tested several times a year and ready at a moment’s notice.