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1. Arrival Time Before Departure
What time do I need to arrive before my departure?
Due to heightened security measures, passengers should allow more time for
check-in, security screening and boarding. Contact your airline for specific time recommendations.
2. Curbside Check-in, Pick-up and Drop-off
What are the restrictions for curbside check-in?
Curbside check-in is being offered by all airlines. However, it is
recommended that you contact your airline for further specifics.
What are the restrictions for curbside pick-up and drop-off?
You can be picked up and dropped off along the curbside, but no unattended
vehicles are allowed in front of the terminal building . This includes all lanes on the ticketing level and baggage claim level. Passengers checking in luggage at curbside are not excluded from this.
3. Smoking
Where can I smoke at the airport?
Charlotte Douglas International is a smoke-free facility. Smoking is prohibited in all public areas, which includes all restaurants, bars, and airline clubs.
Smokers on the front curb of the terminal are encouraged to use courtesy areas on Baggage Claim and Ticketing levels.
4. Carry-on Items
How many carry-on items are passengers permitted to take on the aircraft?
Passengers are limited to one carry-on item along with one personal item,
such as a purse or briefcase.
How can I find out if my luggage is too large to carry on the
plane?
Please contact your individual airline for their carry-on luggage
policies.
5. Security Regulations
What do I need to know about the Transportation Security Administration (TSA) regulations before coming to your airport?
Before leaving home, passengers should be aware of the security regulations mandated by the Transportation Security Administration (TSA). On their web site, you will find a list of permitted and prohibited items. To get the latest and most up-to-date list to help you to pack smart, please visit the TSA's website for details.
6. Passengers with Special Considerations and Needs
My sister is restricted to a wheelchair. How can I make
arrangements to get her to and from the gate if non-ticketed
passengers are not allowed through the checkpoints?
- It is recommended that you or your sister notify the airline that special assistance will be required.
- It is recommended that one of you notify the airline if she needs an airline representative to accompany/help her to the gate.
- It is recommended that one of you check with the airline on the procedure for getting a pass/authorization for you, the companion/assistant, to accompany her through the security checkpoint and to her gate.
- The same rule applies for minors and senior citizens needing special assistance or an escort to and from the gate.
Since non-ticketed passengers are not allowed beyond the airport's security checkpoints, what type of arrangements can be made for my 8 year old son who is traveling alone next week?
Arrangements can be made through your son's individual airline. Please contact the airline to make special arrangements for assistance and to learn the airline's unaccompanied minor policies.
7. Parking/Shuttles
What are the current parking rates?
Hourly Parking: Daily Rate: $16
Daily/Daily North Parking: Daily Rate $6
Long Term Parking: Daily Rate $4
Curbside Valet Parking: Daily Rate $19
Business Valet: Daily Rate $10
- Complimentary shuttle bus service is available to and from Daily, Remote and Long Term lots. Please call 704-359-4055 for special assistance.
Click here for additional parking information or call Airport Parking at 704-359-4038.
Customers who are dropping off or picking up travelers are encouraged to park in the Hourly Parking Deck.
When do Parking Shuttle Buses begin operating?
All shuttles begin operating at 5:00 AM. However, there are always drivers on standby. If you need to make special arrangements, please call Airport Parking at 704-359-4038 in advance.
8. Meeting/Picking up Passengers
My friend is flying through the airport and will have a three-hour layover. Where can I meet her since non-ticketed passengers are not allowed through the security checkpoints?
Although non-ticketed passengers are not allowed through the checkpoints,
they are still allowed in the areas prior to the checkpoints. These areas include the upper ticketing level and the lower baggage claim level.
Where is the best place to pick-up my friend?
If you are meeting a passenger for pick-up inside the terminal, you should
meet on the lower baggage claim level. Check with the Welcome Center, which is a circular desk located in the center of the baggage claim area, for arrival and baggage information for the passenger you are picking up.
9. Lost and Found
I left my jacket on the airplane, how can I find it?
Lost items at Charlotte Douglas International Airport are turned into different agencies based on the location where they were lost. If you know the exact location where the items were lost, please contact the corresponding agency. If in doubt, please contact each agency individually.
- Aircraft or Boarding Area – the airline you flew on. Click here for listing of airline contact information.
- Security checkpoint – TSA Lost and Found, 704-916-2200
- Restaurants and Food Court - HMSHost, 704-359-4316
- Retail Stores - The Paradies Shops, 704-359-1890
- All other areas – Airport Lost and Found, 704-359-8765, or e-mail: lostandfound@charlotteairport.com
To report an item lost, please contact the Airport Lost and Found at 704-359-8765, after hours leave a message with:
1. Your name, phone number and e-mail address
2. Date and location the item was lost or last seen
3. Description of the item. If it is a cell phone, please leave the number of the cell phone, the carrier and the brand of the phone.
The office is staffed from 8 a.m. until 2 p.m. daily. If your item has been located, the administrator will contact you to arrange pick up. You will not be contacted if the item was not turned in.
Property that remains unclaimed for 90 days will become the property of the City.
10. Contact Information
What is Charlotte Douglas International Airport's contact
information?
If you have a question, comment or concern that you would like addressed, you can email us at Info@charlotteairport.com
You will be responded to during traditional business hours
(Monday- Friday, 8:00 a.m.- 5:00 p.m, Eastern Time). Mailing Address:
Charlotte Douglas International Airport
Aviation Director's Office
Post Office Box 19066
Charlotte, NC 28219
Shipping Address:
Charlotte Douglas International Airport
Aviation Director's Office
5501 Josh Birmingham Parkway
Charlotte, NC 28208
If you need information immediately, please contact CLT through our information number 704-359-4013, or other numbers listed below:
- Airport Information: 704-359-4013
- Aviation Department / Main Switchboard: 704-359-4000
- Toll Free: I-800-FLY-CDIA
- Airport Administration Fax: 704-359-4030
- Airport Paging & Information: 704-359-4013
- Airport Welcome Center: 704-359-4027
- Airport Lost & Found: More Information
- Airport Law Enforcement & Emergency: 704-359-4012
- Airport Parking: 704-359-4038
- Airport Advertising: 704-359-4801
- Airlines: See Individual Airlines
- Rental Cars: See Individual Companies
- Transportation Security Administration (TSA), Charlotte Airport Office: 704-359-5190
Although non-ticketed passengers are not allowed through the checkpoints, they are still allowed in the areas prior to the checkpoints. These areas include the upper ticketing level and the lower baggage claim level.
All shuttles begin operating at 5:00 AM. However, there are always drivers on standby. If you need to make special arrangements, please call Airport Parking at 704-359-4038 in advance.
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