FAQs

 

​​​​Quick Links:
Contact Us Before Departing for CLT
Meeting/Picking Up Passengers                            Passengers with Disabilities and Special Considerations
Parking Carry-on Items
Free WiFi Lost and Found
Nursing Mothers

Contact Information

What is Charlotte Douglas International Airport's (CLT) contact information?
If you have a question, comment or concern that you would like to share, you can e-mail us at info@cltairport.com.

You will be responded to during traditional business hours (Monday – Friday, 8 a.m. – 5 p.m., EST).

If you need immediate information, contact CLT at: 704-359-4013, or the other numbers listed below:
  • Airport Information: 704-359-4013
  • Aviation Department/Main Switchboard: 704-359-4000
  • Toll Free: I-800-FLY-CDIA
  • Airport Administration Fax: 704-359-4030
  • Airport Paging & Information: 704-359-4013
  • Airport Lost & Found: see below for more information
  • Airport Law Enforcement & Emergency: 704-359-4012
  • Airport Parking: 704-359-4038
  • Airport Advertising: 980-613-4873
  • Visitor Info Center: 704-359-4027


Before Departing for​ CLT: Arriving, Checking In and Security Protocol 
 
How early should I arrive before my departing flight?
Every travel experience is different and all travelers should plan to arrive early. However, passengers traveling with young children, infants, elderly or disabled passengers should allow for even more time. 
 
Contact your airline​ for a specific time frame related to how early you should arrive before departing.

What are the restrictions for curbside pick-up and drop-off?
Passengers may be picked up and dropped off curbside, however, vehicles cannot be left unattended. Unattended curbside vehicles may be towed; this includes all lanes on the upper level (Departures/Ticketing) and lower level (Arrivals/Baggage Claim).

Visitors picking up family or friends are encouraged to utilize one of the two free Cell Phone Lots (accessible from Rental Car Road). Simply wait in your vehicle and ask your passenger to call or text you when they claim their luggage, then drive to the terminal's lower level (Arrivals/Baggage Claim) to pick up your passenger.

Visit parking.charlotteairport.com​ to view the real-time interactive parking map of the Cell Phone Lots and other CLT parking facilities. 

Click here for additional information on picking up and dropping off passengers.

Where do I return my rental car?
Rental car companies are no longer operating on Rental Car Road. Click here​ to visit the Rental Car Companies page for more information. 

What are the restrictions for curbside check-in?
Curbside check-in is offered by American Airlines, United Airlines and Delta Air Lines at CLT. For more information, contact the airline directly. 

What do I need to know about the Transportation Security Administration (TSA) regulations before coming to CLT? 
Before leaving home, passengers should be aware of the security regulations mandated by the TSA. For traveler information​, questions or updates, including a list of prohibited items, visit tsa.gov, contact the TSA at 1-866-289-9673 or e-mail TSA-ContactCenter@dhs.gov​. All security checkpoints at CLT are operated by the TSA. 

 
Parking

CLT offers close and convenient parking options for your needs and budget. Parking is available on a first come, first served basis. Even during the busiest of days, parking will be available for all travelers. 
 
To view a list of parking facilities and rates, click here, or visiting the parking web page. You may also view the interactive parking map at parking.charlotteairport.com to locate all open parking facilities and view rates for each.​
 
Complimentary shuttle bus service operates 24 hours a day, 365 days a year​. All ​CLT parking facilities include handicap-accessible parking spaces with accessible shuttles running continuously.​
 
Click here to review specific questions related to parking and shuttle bus service.

Visitors waiting to pick up a passenger may park in one of the two free Cell Phone Lots. Simply wait in your vehicle and ask your passenger to call or text you when they claim their luggage, then drive to the terminal's lower level (Arrivals/Baggage Claim) to pick up your passenger.

​Visitors wishing to park to pick up or drop off passengers should utilize the Hourly Parking Deck. Hourly parking is free for the first hour and spaces are available on levels 4-7. Walkways from the Level 2 elevator lobbies provide access to and from the terminal.




Smoking

Where can I smoke at the airport?
CLT is a smoke-free facility; this includes all restaurants, bars and airline clubs. Smoking is allowed outside, 100 feet away from the terminal's doorway. Because the smoking areas are outside the terminal, passengers will have to go through TSA security screening before returning to the gate area.



Lost and Found

Items left behind at CLT Airport are turned in to different agencies depending on where they were found. If you know the exact location where the item was left, please contact the corresponding agency directly. If in doubt, please contact each agency individually.

  • ​Aircraft or Boarding Area – theairline​ you flew with (Baggage Services numbers for each airline are listed below.)
  • Security Checkpoint – TSA Lost and Found, 704-916-2200
  • Restaurants and Food Court – HMSHost, 704-359-4452 
  • Retail Stores – The Paradies Shops, 704-359-1890
  • All other areas – CLT Airport Lost and Found, 704-359-8765, or e-mail: lostandfound@cltairport.com​
The CLT Airport Lost and Found office is staffed from 8 a.m. – 4 p.m. daily. If contacting the office after 4 p.m. please leave a message including:

  • ​Your contact information (name, phone number and e-mail address)
  • Date and location the item was lost or last seen
  • Description of the item (if it is a cell phone, please leave the number of the cell phone, the carrier and brand of the phone)​​
If your item has been located, the office administrator will contact you to arrange pick up. You will not be contacted if the item was not turned in.

Items that remain unclaimed for 90 days will become the property of the City of Charlotte. 

​ Airline​ Baggage Services
​American Airlines​​
​704-359-3037
​Delta Air Lines​800-221-1212
​Frontier Airlines​704-359-5501/5502
​JetBlue​​704-264-0728
​Lufthansa​​704-359-1985
​ViaAir​704-359-8411



Carry-on Items

All carry-on items must be screened at security checkpoints. Liquids are allowed in carry-on luggage in accordance with the 3-1-1 format. One bag per passenger is allowed along with one personal item. There are exceptions for baby food/formula as well as items needed for special medical purposes.

Do not wrap gifts. Security will open packages that may need to be inspected. Passengers should wait until arriving at their final destination to wrap gifts.

How many carry-on items are passengers permitted to take on aircraft?
Passengers are limited to one carry-on item along with one personal item, such as a purse or briefcase.

How can I find out if my luggage is too large to carry onto a plane?
For specific information, contact your airline for their carry-on luggage policies.


Meeting/Picking up Passengers

Utilize the Hourly Parking Deck when picking up or dropping off family and friends. The first hour is free, and walkways from the Level 2 elevator lobbies provide access to and from the terminal. 

When picking up a passenger, visitors are also encouraged to utilize one of the two free Cell Phone Lots. Just wait in your vehicle and ask your passenger to contact you when they claim their luggage, then drive to either level of the terminal to pick them up. 

My friend is flying through CLT and will have a three-hour layover. Since non-ticketed passengers are not allowed through the security checkpoints, where can I meet them?
Although non-ticketed passengers are not allowed through the checkpoints, they are still allowed in the lobby areas pre-security. These areas include the upper level (Ticketing) and lower level (Baggage Claim).

Where is the best place to pick up my friend?
If you are picking up a passenger inside the terminal, you should meet on the lower level (Baggage Claim).

View the map at parking.charlotteairport.com to locate parking options (including the Cell Phone Lots​) and directions. 

Passengers with Disabilities and Special Considerations

Special Assistance Service, including the use of wheelchairs or electric carts, is managed and operated by each individual airline. It is preferable that passengers request special assistance when making your airline reservation, however requests may also be made upon check-in at the ticket counter. Contact your airline to speak with an airline representative to request special assistance.

Special Assistance Service from your airline may include accommodations for:

  • ​Passengers With Disabilities
  • Travel for Unaccompanied Minors or Senior Citizens
  • Traveling With Children
  • Traveling with Pets
  • Traveling While Pregnant​​
Choose from the links below to explore airline-specific special assistance information.

 


WiFi

How can I connect to the internet while at CLT?
Free WiFi is available to passengers throughout the Airport. Select the network "CLTNET". Open a new browser and accept the user agreement.

I'm having trouble connecting to the network, what should I do?
If you have trouble connecting to the WiFi network, ensure that you have accepted the user agreement. The user agreement must be selected every time you want to login to the system. 

If you still can't access CLTNET, select the option for support or
call: 877-294-9434.

 

 

  


 
The Airport recognizes that having a dedicated nursing mothers room is essential to serve customers, and CLT is working to have this room in place in the near future.

At this time, CLT recommends the following options in the terminal for nursing mothers: 

  • The Airport Chapel, located on the Balcony area overlooking the Atrium, welcomes nursing mothers. Walk to the Atrium (located between Concourse B and Concourse C), take the blue carpeted staircase in the center of the Atrium to the upper level (look for the aviation mobile overhead) and turn left at the top of the stairs. The Chapel is open to the public all day. It serves as a meditation space and quiet room. Seats and outlets are available. Please know that this area will remain open and accessible to the public. 
  • The Balcony area overlooking the Atrium offers seats and outlets off the main thoroughfare/walkway, in a more secluded area. Walk to the Atrium, (located between Concourse B and Concourse C) and take the blue carpeted staircase in the center of the Atrium to the upper level (look for the aviation mobile overhead).
  • If traveling in the afternoon, Concourse D is a little less crowded. The very end of the Concourse offers rocking chairs, a view of the airfield and Uptown Charlotte. The rocking chairs face toward the window, providing a little more privacy. Outlets are located nearby. 
  • Many of the women’s restrooms offer a separate seated alcove area with a cushion, and many of these areas have outlets available for use nearby.

Please find a map of the terminal here.
 
The Airport is currently in design with converting an employee breakroom into a designated nursing mothers room.  This nursing mothers room will offer a private area for up to 2-3 mothers to sit and nurse, as well as access to a sink to rinse the required items needed to nurse. Additionally, a designated nursing mothers room will be added in a future terminal expansion. The expansion will include this room, a food court, a children’s play area and a post-security pet relief area. This expansion is currently under design and will take several years to complete.
 
We strive to review and enhance services and amenities to satisfy the needs of our customers.

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