Media Relations Protocol


​​​All requests for public information, media interviews, filming projects and commercial photography should be directed to the Public Affairs office at Charlotte Douglas International Airport (CLT). When breaking news occurs, this site will be updated with the latest news and information as available.


Contact Information

Contact the media hotline 704-359-4933 or e-mail media@cltairport.com for all news items. This is the primary contact method for inquiries and interview requests. A member of the public affairs team will assist you.

We will make every effort to work within media deadlines. Some requests require detailed information and make take additional time to conduct the necessary research. Please include the correct contact information, including email address and the media outlet’s deadline information.

Public Affairs Staff:  Lee Davis, Public Affairs Manager 
 ​ Erika Helm, Public Information Specialist


Interviews

The official spokesperson for Charlotte Douglas International Airport is the Aviation Director, unless otherwise directed by the Aviation Director. Interviews with Aviation Department staff must be arranged through the Public Affairs Manager’s office (utilize the media hotline and/or e-mail address). Arrangement for interviews must be made in advance through the Public Affairs Manager's Office. Please provide a 24-hour notice for non-emergency requests.

When covering events at CLT that concern airlines, news media should direct questions to the public relations representative for that respective business. When asking about the impact of an event on Airport operations, Airport Public Affairs is the first point of contact (utilize the media hotline and/or e-mail address).


News Releases

News releases are issued by Public Affairs to describe changes in services, Airport construction, notices to travelers during severe weather, busy seasons and as needed. A listing of the wire services, local newspaper, television and radio outlets are used for distribution and releases are generally sent by electronic media alert and are posted on cltairport.com and CLT’s social media platforms as well.

Please advise Public Affairs if you would like to be placed on the contact list, or if your contact information changes.


Media Access

News media is allowed access to public areas of the terminal. The public areas are the Departures/Ticketing lobby (upper level) and the Arrivals/Baggage lobby (lower level). For security purposes, access beyond screening checkpoints is prohibited without prior approval from the Office of Public Affairs.


Media Parking

Effective Tuesday, January 26, 2016: 

News and media representatives on assignment at CLT may park official news vehicles in the designated spaces of flat lot area west of the Air Traffic Control Tower (outside the FAA fence) between the Hourly and Daily Decks. Click here or on the image to the right for a larger map. 

The new location requires access through a gate arm.
 
Directions:

To Enter:
  • To access the new location, follow the signage for the Hourly/Daily deck entrance. Veer slightly to the left of the entrance and stop at the gate arm denoting “Bus Entrance Only.” 
  • Call 704.359.4038 to reach Parking. 
  • Alert the parking attendant that you are a member of the media and you wish to park in the Media Lot. Once you clear the gate, make the first right and then veer left at the Yield sign located directly in front of the Hourly Deck. 
  • Next, immediately take the first left into the open surface lot beside the Air Traffic Control Tower. (Outside the FAA fence) 
  • Signage is in place denoting media parking.
To Exit:
  • Take a left turn out of the Media Lot.
  • Turn left after passing the Air Traffic Control Tower.
  • Next, take the first right and proceed straight ahead to the gate arm. 
  • Call 704.359.4038, identify yourself, and alert a parking attendant that you wish to exit. 
Vehicle Signage:
  • Clearly marked signage on media vehicles is required. If you do not have a marked vehicle, please leave a printed sign on your dashboard naming your media organization. 
​​Access To Terminal on Foot from Media Lot:
  • Enter the north side of the Hourly Deck.
  • Take the elevator or stairs to Level 4.
  • Next, walk across the deck and take the stairs or elevator on the opposite side (south) of the Hourly Deck to Level 2.  
  • Once on Level 2, cross the walkway directly to the terminal.
Personnel may be picked up and dropped off at the terminal's curbside. ​Media advisory updates will include parking changes as needed.

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Filming

  • While filming and conducting interviews at CLT, all media representatives are required to display media identification or news credentials.
  • Crews should not block passenger or vehicular traffic. Additionally, cameras cannot be staged in airline operational areas.
  • Filming is permitted in the terminal lobbies. ​However, cameras and crews are not to impede passenger throughput in public areas, including doorways, movement through lobbies, etc. 
  • Cameras and crews cannot be staged at counters or in a line of customers waiting for service.
  • The Transportation Security Administration (TSA) is responsible for operating all of CLT's security screening checkpoints. Filming at screening checkpoints is limited to the public areas prior to the checkpoints. TSA policy states that security monitors cannot be filmed.
  • Media access to areas leased by airport tenants, including airlines and store owners, is at the discretion of the tenant.

Emergency Categories

Alert 1:  Minor Difficulty – Indicates a potential emergency that may require dispatch of emergency equipment at a later time. 
Alert 2: Major Difficulty – Indicates that a potential emergency exists requiring immediate dispatch of emergency equipment on stand-by positions on the airfield.
Alert 3: Accident – Indicates that an accident is imminent or has occurred, requiring immediate dispatch of emergency equipment to the scene.


Summary

  • Before covering any events at CLT, please contact the Public Affairs office.
  • Use the media hotline 704-359-4933 and/or media@cltairport.com for news inquiries. Include contact and deadline information.
  • As of Tuesday, January 26, 2016, media must park in the flat lot area west of the Air Traffic Control Tower (outside the FAA fence) between the Hourly and Daily Decks.
  • Interviews regarding Aviation Department and Airport information must be made in advance through Public Affairs. To place requests, call: 704-359-4933 and/or e-mail media@cltairport.com.
  • Media is allowed access to the public areas of the terminal. Terminal public areas are defined as the Departures/Ticketing lobby (upper level) and the Arrivals/Baggage lobby (lower level).