Travel Tips

 

Although you’ll find numerous travel tips throughout cltairport.com, we want to make it easier to plan ahead and have placed time-saving travel tips below.


Quick Links: 

General Tips

Passenger Pick-up/Drop-off

Navigating to and from CLT

Security Tips

Parking Tips

Finding your way Inside CLT

CATS Airport Connector

Traveling with Children

Traveling with Pets


 

 

 

  • All gates and concourses can be accessed through any security checkpoint.
  • Check with your airline for up-to-date baggage size and weight rules. Additional fees could be applicable.
  • Save time by printing boarding passes at home or using mobile boarding passes.
  • Contact your airline before heading to the airport for...
    • The most current flight information, regardless of your final destination.
    • Travel assistance carts, wheelchairs, passenger loading lifts, and personal assistance throughout a connection or an ADA escort.
    • Escort assistance for a minor. Additionally, if you are meeting a child requiring assistance at the gate, you must contact your airline in advance to make arrangements.
  • Handicap parking is available in all CLT lots and accessible shuttles run continuously.
  • Obtain specific information about Charlotte Douglas International Airport while on-the-go by visiting m.charlotteairport.com or by calling the Airport’s automated phone information at 704-359-4910.

Navigating to and From CLT


  • Expect congestion and build extra time to get to the Airport.
  • While adjusting to new traffic patterns drive more cautiously and follow directional signage as construction remains ongoing.
  • Click here to go to the Maps and Directions​ page to find recommended routes.










 Parking Tips

  • ​View TSA’s travel tips.
  • For current parking conditions and rates, call 704.359.5555 or visit parking.charlotteairport.com
  • Get dropped off at the Airport, carpool, ride CATS, or use one of the many taxi and ground transportation companies serving the Airport.
  • Passengers can be picked up and dropped off along the terminal’s curbside, however, vehicles cannot be left unattended. Curbside parking is not allowed and unattended vehicles may be towed. This includes all lanes on the Ticketing and Baggage Claim levels.
  • Visitors wanting to pick up or drop off family or friends in the terminal are encouraged to park in the Hourly Deck. The Hourly Deck is within walking distance to the terminal and the first hour is free. 
  • Another option for picking up passengers is to park in one of two free Cell Phone Lots located off Rental Car Road. Just wait in your vehicle and ask your passenger to contact you when they claim their luggage, then drive to either level of the terminal to pick them up.
  • Visit parking.charlotteairport.com (or call 704-359-5555) to view the real-time interactive parking map. Click on a parking facility for parking conditions, rates and directions directly to that facility. (The real-time parking status map can be accessed on all mobile devices and personal computers.)
  • Parking is provided on a first come, first served basis.
  • Handicap parking is available in all CLT facilities and accessible shuttles run continuously. If assistance is needed, please call 704-359-4038.
  • Follow Airport Parking signs indicating which facilities are closed and how to navigate to open facilities.
  • Remember where you’ve parked by snapping a picture with your cell phone of the parking facility name. Keep your parking ticket with you and write down the bus shelter closest to your vehicle. If you are parking in a deck, write down the level and row nearest your vehicle.
  • Save time by using credit card or prepaid only lanes when exiting parking facilities.
    • ​Take your parking ticket with you when leaving your vehicle.
    • Upon returning to CLT, prepay for parking at a yellow Pay&Go station. Two Pay&Go stations are located outside the terminal’s lower level in the shuttle bus lane and four are located at the shuttle bus stop between the Daily Decks.
    • Click here for more details about SmartPark Express.
  • ​You may notice some parking facilities are closed when it seems like there are parking spaces available. Facilities close when there are not enough available spaces to properly service vehicles. Please proceed to an open facility.
  • CLT parking facilities are open 24 hours a day, 365 days a year. They are well-lit and patrolled regularly.
  • Airport Parking Customer Service Representatives can help answer questions. These representatives are located on the terminal’s lower level curbside (Arrivals/Baggage Claim) at a yellow stand.
  • Consider using the CATS Airport Connector to avoid parking. Click here for route and schedule information.
Parking Option Daily Rate
Long Term Lots  (​1 – 4)$5
​​Hourly Deck  
Free/first hour | $1/each additional 30 minutes | $20 max/day

Daily East and West Decks​

Daily North Lot – CLOSED for Improvements

$10
Business Valet​ Deck​$14
Curbside Valet$28

 

Click to review all of the parking FAQs or to visit CLT’s parking page.

Learn more about SmartPark Express and how to make a quick exit from parking facilities by clicking here to watch a video.

 

Passenger Pick-up /Drop-off 

  • Go against the grain: avoid congestion by dropping off passengers on the arrivals level or picking up passengers on the departures level.
  • Avoid looping around the Airport.
  • Do not park or pull off to the side of roadways to wait for arriving travelers.
  • CLT offers convenient options to drop off or pick up passengers.
    • ​Airport Overlook – Avoid Airport traffic by waiting for arriving passengers at the overlook located on Airport Overlook ​Drive off Old Dowd Road. Just wait in your vehicle and ask your passenger to contact you after they have claimed their luggage. The lot is open from 8:30 a.m. – 10:30 p.m. daily.​
    • ​​​Cell Phone Lots – Utilize one of the two free Cell Phone Lots off Rental Car Road. Drivers are required to remain with their vehicles. Click here for a real-time interactive parking map of the Cell Phone Lots and other CLT parking facilities.
    • ​Inexpensive Short Term Parking – The most convenient parking option is the Hourly Parking Deck. Hourly parking is free for the first hour and spaces are available on levels 4-7. Walkways from the Level 2 elevator lobbies provide access to and from the terminal.
  • Click here for more information about picking up and dropping off passengers.

Security
  • All security checkpoints are operated by the Transportation Security Administration (TSA).
  • Security checkpoint lines may be adjusted to accommodate anticipated crowds. Pay close attention to signage and personnel directing you to proper queue lines.
  • Do not pack or bring prohibited items to CLT. For a complete list, visit the TSA website at www.tsa.gov.
  • Arrive early. Current security measures increase time needed to check in. When traveling with young children, infants, elderly or disabled passengers, allow even more time.
  • It is recommended that you inform a security checkpoint screener of any disability or if you are traveling with special equipment that cannot go through an x-ray inspection.
  • Have photo identification and boarding pass available. A valid government issued identification and boarding pass are required for gate access. Click here to learn more about TSA's identification requirements for airport checkpoints.
  • If you are meeting a child requiring assistance at the gate, you must contact your airline in advance to make arrangements for a gate pass.
  • All carry-on items must be screened at security checkpoints. Liquids are allowed in carry-on luggage in accordance with the 3-1-1 format. There are exceptions for baby food/formula as well as items needed for special medical purposes.
  • Do not wrap gifts.
  • Food items and gifts in liquid form, such as jams and lotions, are also limited to the 3-1-1 format for carry-ons. Liquid items that are more than 3 ounces in size that have been purchased beyond security checkpoints at CLT merchants are allowed on planes as they have already been screened.

Click here for more security tips. For more security related information, questions or updates, please contact the TSA at 1-866-289-9673 or e-mail TSA-ContactCenter@dhs.gov, or visit the TSA web site.

 

Finding Your Way Inside CLT
There are more than 1.8 million square feet and five concourses that make up the CLT terminal. With nearly 100 dining and shopping choices mixed among 95 gates, click here to use our interactive and printable terminal maps to find your way around.


Traveling with Children

  • Allow extra time to check in and proceed through security checkpoints.
  • Pack activities for children such as coloring books, crayons or reading material.
  • Explore interesting art installations throughout the terminal; these include a replica of the original Wright brother’s flyer (Concourse E), 1939 Bellanca Model 14-9L (Concourse D) and the First in Flight kinetic clock tower mobile in the Atrium.
  • Contact your airline before heading to the airport for an adult to accompany a child traveling alone. 


Traveling with Pets

  • Check with your airline concerning specific policies for traveling with pets.
  • Animal relief areas are located outside the terminal, prior to security checkpoints, on the Baggage Claim/lower level. Rescreening through a security checkpoint is required upon re-entry.
  • Except for service animals, pets should remain in their carriers while indoors.