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Frequently Called Numbers
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Frequently called Water & Land Resources and related numbers:

Emergencies (chemical spills, flooding) 911
Blocked storm drain on street/road 311
Commercial Technical Answer Center (Construction) 704-336-3829
Creeks blocked by debris 311
Drainage problems on private property 311
Erosion (Construction sites/City of Charlotte) 311
Erosion (Construction sites/outside City limits) 311
Erosion (streambank) 311
Flood zone determinations 704-432-7246
Floodplain Development Permits (new construction) 704-432-7246
Floodplain Development Permits (improvement to existing building in floodplain) 704-432-7246
Floodplain Occupancy Holds 704-432-7246
Illegal dumping in creeks 311
Land Development plan review and site inspections 704-432-2520 
Residential Technical Answer Center (Construction) 704-432-7822
Sanitary sewage spills 311
Storm Water billing 311
Storm Water Fee Credits 311
Underground Storage Tank 311
Volunteer for storm water programs 311

Related Services:

Groundwater/Wastewater Services is also part of Mecklenburg County's Environmental Health Department.

Some of Land Development's tasks are done in coordination with Charlotte Code Enforcement and Mecklenburg County Code Enforcement

Tap water or sanitary sewer questions?

Storm water billing is done through Charlotte-Mecklenburg Utilities.

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