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Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000

Mecklenburg Transportation System (MTS)

The Mecklenburg Transportation System (MTS) provides a variety of transportation services to Mecklenburg County residents.
 
How to Apply for Services

  • To apply for Medicaid funded transportation, an individual should contact his/her Medicaid worker.
  • To apply for Veterans Transportation, an individual should call the Veterans Service Office (704-336-2102).
  • To apply for transportation to a nutrition site, for homebound meal delivery, to a medical facility, or any other location, an individual should contact the Transportation Services Line (704-336-4547).

Available Services

  • Medicaid Transportation for Adults and children authorized to receive Medicaid transportation are transported to and from a medical destination. CATS bus service is the primary mode of transportation. When the person cannot ride the bus, door-to-door transportation is provided. A physical assessment is required.
  • Elderly Disabled Transportation Assistance (EDTAP) for Adults aged 60+ and children and adults with a disability are transported to and from dialysis or chemotherapy. Passengers pay a $1.50 fare.   Congregate Transportation provided directly by MTS for adults aged 60+ to and from Mecklenburg County Senior Citizens Nutrition sites for a nutritious meal and social activities. Contributions are accepted but not required.
  • Elderly General Purpose (EGP) Transportation for adults aged 60+ that are not living in an assisted living facility or nursing home or persons with a disabilities (SSI, SSA Disability, Veterans Disability) are transported to and from medical appointments, grocery shopping, Recreation and Senior Centers, paid employment, post secondary education services and Mecklenburg County Senior Nutrition Program (SCNP) sites. Bus service is the primary mode of transportation. When the person cannot ride the bus, door-to-door transportation is provided. A physical assessment is required. The fare for a monthly bus pass is $10.00. Passengers pay a $2.80 fare.
  • Rural General Purpose (RGP) Transportation within a town or an unincorporated region of Charlotte, from a rural area to the nearest CATS bus stop or from one rural area to another rural area within the same region. Customers are responsible for CATS bus fare. Door to door service is provided within the rural area (e.g., Matthews to Matthews, Pineville to Matthews, Huntersville to Huntersville or Huntersville to Davidson). Passengers pay a $1.50 fare.
  • Medical Transportation for adults and children authorized to receive Medicaid transportation are transported to and from a medical destination. CATS bus service is the primary mode of transportation. When the person cannot ride the bus, door-to-door transportation is provided. A physical assessment is required. 
  • Senior Citizens Nutrition Congregate (SCNP) transportation provided directly by MTS for adults aged 60+ to and from Mecklenburg County Senior Citizens Nutrition sites for a nutritious meal and social activities. Contributions are accepted but not required. Veterans Transportation for qualified veterans are transported to and from Veterans Affairs hospitals in North Carolina and to and from medical clinics in Charlotte. 
  • Veterans Services Transportation qualified veterans are transported to and from Veterans Affairs hospitals in North Carolina and to and from medical clinics in Charlotte.
  • Comprehensive Community Program (CCP) transportation provided directly by MTS for disabled individuals to sheltered workshops/supported employment sites.
  • Adult Day Care adults receiving CAP may qualify for this service; referral by Social Worker or CAP Case Mgr only. There is no fee for this service. 

Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000