DSS Main Office
Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211
West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
*Attention: The Department of Social Services will be closed all day on Friday, February 13th. All locations will be closed that day. We apologize for any inconveniences. Normal operating hours will resume on Monday, February 16.*
North Carolina ePASS
This video includes the following information:
• What is ePASS
• How to access ePASS
• How to start an ePASS application
• Information needed to complete an ePASS application
• Components of the ePASS home page
Press the play button to watch!
If you suspect abuse, please call the CARE Line 24 hours a day, 7 days a week:
Learn the signs of abuse & neglect for:
Do you suspect Fraud?
If you do suspect fraud, please call the Program Integrity Unit 24 hour hotline:
Volunteer at DSS:
We are very flexible with your weekday schedule, allowing you to work the days and hours that fit your calendar. Please call us at 704-336-7969 to see how you can volunteer with us. For more information on volunteering, please click here.