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Online Services
Public Records
Customer Connection
Mecklenburg Transportation System (MTS)
Volunteer at DSS
Internships with DSS
Contract Administration
Fraud Investigation
Business Affairs Division
Economic Services Division
Services for Adults
Youth and Family Services Division
Community Resources Division

Locations and Hours

DSS Main Office

Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location

Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208

Customer Connection Call Center

Customer Connection is responsible for managing incoming calls from individuals who receive benefits through Social Services as well as those seeking information about Social Services or resources available in the community. The public can reach Customer Connection by calling 704-336-3000. Agents are available Monday - Friday 8 a.m. - 2 p.m. To schedule or cancel transportation, please call Transportation Scheduling at 704-336-4547, Monday - Friday 7:00 a.m. - 4:00 p.m.


To apply for transportation or to schedule or cancel your transportation, please call the Transportation Scheduling Line at 704-336-4547, Monday - Friday 7:00 a.m. - 4:00 p.m.


Eligibility Forms

Eligibility forms are now available online. To help minimize your wait, please fill out and bring appropriate forms with you.

Online Pre-Assessment Screening

ePASS (Electronic Pre-Assessment Screening Service) is a quick and easy way for you to get information about benefits and services that may help you, such as:

  • Food and Nutrition Services (formerly Food Stamps)
  • Emergency Assistance
  • Medicaid & North Carolina Health Choice (NCHC)
  • Work First Cash Assistance
  • Crisis Intervention Program (CIP)
  • Simplified Nutritional Assistance Program (SNAP) 

Visit the secure ePASS site now to check your potential eligibility.

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