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Customer Connection: 704-336-3000

Woman answering phone callCustomer Connection (CC) is the formal name of the Mecklenburg County Department of Social Services’ Call Center. Agents are available Monday - Friday 8 a.m. - 2 p.m. By calling 704-336-3000 individuals can:

  • Request applications for DSS services 

  • Check the status of their case

  • Obtain information and/or referrals to DSS or community programs

  • Notify us of a change in their situation
  • Request a replacement Medicaid card

  • Select a Medicaid Managed Care provider 


Other Important Contact Numbers:  

  • To report a complaint or discrimination, use our online form.

  • Call 704-336-2273 immediately to report abuse, neglect or exploitation of a child or adult.

  • Individuals who are eligible for Transportation through DSS can call the Customer Connection’s Transportation Scheduling line 704-336-4547. Callers can request a transportation eligibility assessment or schedule/cancel transportation.

  • To report suspected welfare fraud  in Mecklenburg County please telephone the unit at 704-353-0600 from 8am-6pm, Monday thru Friday. If you do not wish to speak directly to an investigator you may call the Welfare Fraud Hotline at 704-353-0400.

  • Child Support Enforcement call 800-992-9457.

  • Just1Call is a one-stop source of information and assistance for seniors and adults with disabilities living in Mecklenburg County, N.C. as well as their families and professional caregivers. Call 704-432-1111 or visit
  • For answers to your Social Security or Medicare related questions, call the Social Security Administration locally 704-535-6016 or toll free 800-772-1213 or visit their website For more information about Medicare, visit

Online Requests 

We may be able to help you via one of the online request forms.

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