5800 Executive Center Dr.
Charlotte, NC 28212
CSE Customer Service Center
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When a payment is posted to the payee’s child support case, the bank is notified to credit the payee’s account with the payment. In most instances, the bank receives the payment within two (2) business days after the CSE applies the payment to the case.
Some advantages of direct deposit are:
To sign up for direct deposit, complete and sign the Authorization For Automatic Deposit Of Child Support Form (English/Spanish) and attach some form of verification of your account number and the bank’s transit number. (This form can be downloaded if you have Adobe Acrobat Reader. If you do not the Abode Reader installed, you may get a free version at www.adobe.comMail the form and attached materials to:
NCCSE-EFTPO Box 19807Raleigh, N.C. 27619
After receiving the authorization form, CSE contacts your bank to set up direct deposit. Please allow 3-4 weeks for direct deposit to take effect. Until then, your support checks will arrive by mail.
Many banks now offer a "debit card" account that can be used for direct deposit of child support. (Some banks have a different name for debit card accounts.) This service allows you to withdraw the child support through an ATM after it is deposited. A debit card account can be less expensive than a checking account. After establishing this account with your bank, you can sign up for direct deposit using the authorization form. Instead of attaching a blank check, please have your bank attach some form of verification of your debit card account number and the bank’s transit number.
The NC Child Support Centralized Collections (NCCSCC) operation collects and processes all child support payments in North Carolina at one central location. N.C. has contracted a private vendor to operate the NCCSCC operation.
The payment address that is designated in all orders must be changed to one of four Post Office Box locations:
For individuals who pay their child support directly:
NC Child Support Centralized CollectionsPO Box 900006Raleigh, N.C. 27675-9006
NC Child Support Centralized CollectionsPO Box 900012Raleigh, N.C. 27675-9012
For the military:
NC Child Support Centralized CollectionsPO Box 900015Raleigh, N.C. 27675-9015
For all others (out-of-state payors, liens, bonds, etc.):
NC Child Support Centralized CollectionsPO Box 900020Raleigh, N.C. 27675-9020
If you still have questions, call toll-free: 1-800-992-9457 (In the Martin County area, call 252-789-5225. In the Raleigh area, call 919-881-2346). This unit is staffed on business days between 7:30 AM and 7:30 PM.Payment Coupon