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Address

Office Location:

5800 Executive Center Dr. Suite 200 Charlotte, NC 28212

Hours: 8 a.m. - 5 p.m. M - F

Contact

CSE Customer Service Center
704-432-9300

​Making a Payment

Custodial Parent

Direct Deposit

North Carolina CSE offers direct deposit services.  Direct deposit is the automatic deposit of the payee’s child support payments directly into his or her checking or savings account through electronic funds transfer (EFT).

When a payment is posted to the payee’s child support case, the bank is notified to credit the payee’s account with the payment.  In most instances, the bank receives the payment within two (2) business days after the CSE applies the payment to the case.

Some advantages of direct deposit are:

  • Mailing time is eliminated.
  • Fewer trips to the bank.
  • No lost or stolen checks.
  • Safety and confidentiality.
  • Payees can call their bank to verify the deposit.
  • Banks provide payees with a record of each deposit to their account.

To sign up for direct deposit, complete and sign the Authorization For Automatic Deposit Of Child Support Form (English/Spanish) and attach some form of verification of your account number and the bank’s transit number. (This form can be downloaded if you have Adobe Acrobat Reader.  If you do not the Abode Reader installed, you may get a free version at  www.adobe.com


Mail the form and attached materials to:

NCCSE-EFT
PO Box 19807
Raleigh, N.C. 27619

After receiving the authorization form, CSE contacts your bank to set up direct deposit.  Please allow 3-4 weeks for direct deposit to take effect.  Until then, your support checks will arrive by mail.

Many banks now offer a "debit card" account that can be used for direct deposit of child support.  (Some banks have a different name for debit card accounts.)  This service allows you to withdraw the child support through an ATM after it is deposited.  A debit card account can be less expensive than a checking account.  After establishing this account with your bank, you can sign up for direct deposit using the authorization form.  Instead of attaching a blank check, please have your bank attach some form of verification of your debit card account number and the bank’s transit number.

 

Noncustodial Parent

Payment Information

 

 

The NC Child Support Centralized Collections (NCCSCC) operation collects and processes all child support payments in North Carolina at one central location. N.C. has contracted a private vendor to operate the NCCSCC operation.

  • Federal regulation 42 U.S.C. 654B and North Carolina General Statute 110-139(f) mandated the implementation of the NCCSCC operation.
  • The N.C. Department of Health and Human Services (DHHS) notified all parents who were required to pay child support about the change in the payment process.
  • All new support orders specify that payments be made to the NCCSCC operation.
  • If an individual owes child support in more than one case, payments are automatically prorated among those cases.
  • In situations where the trial court sets a purge condition for an obligor to pay child support by a certain date, the obligor must make the payment to the Clerk of Superior Court in person and indicate where and how the payment should be applied. Clerks of Court then send these payments to NCCSCC.

 

Payment Addresses

The payment address that is designated in all orders must be changed to one of four Post Office Box locations:

For individuals who pay their child support directly:

NC Child Support Centralized Collections
PO Box 900006
Raleigh, N.C. 27675-9006

For employers:

NC Child Support Centralized Collections
PO Box 900012
Raleigh, N.C. 27675-9012

For the military:

NC Child Support Centralized Collections
PO Box 900015
Raleigh, N.C. 27675-9015

For all others (out-of-state payors, liens, bonds, etc.):

NC Child Support Centralized Collections
PO Box 900020
Raleigh, N.C. 27675-9020

If you still have questions, call toll-free: 1-800-992-9457 (In the Martin County area, call 252-789-5225. In the Raleigh area, call 919-881-2346).  This unit is staffed on business days between 7:30 AM and 7:30 PM.

Payment Coupon

 

Address

Office Location:

5800 Executive Center Dr. Suite 200 Charlotte, NC 28212

Hours: 8 a.m. - 5 p.m. M - F

Contact

CSE Customer Service Center
704-432-9300