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Mandatory Restrictions:

What's Restricted?

Lawn watering (by hose or sprinkler system) is prohibited  Monday, Wednesday, and Friday for all customers.  Click here to see when watering is allowed.

*  Residential car washing is prohibited Monday, Wednesday, and Friday for all customers. 

*  Filling ANY swimming pools or fountains are prohibited  Monday, Wednesday, and Friday for all customers. 

What is the Penalty if I am Caught Watering My Lawn Or Using A Sprinkler?  -- Penalties are based on meter size.

  • For most residential customers (1.5 inch meter or smaller) the penalty for first offense is $100, second is $200, subsequent offenses $300 each.
  • For water meters larger than 1.5 inches (typically commercial) the penalty for first offense is $200, second is $400, subsequent offenses are $600 each.
  • Possibility of loss of service for repeat violators. Per City Ordinance, "repeat" at this stage of mandatory qualifies as five violations or more.

If you have further questions or concerns about water use restrictions, please telephone us at  311 or 704-336-7600.

Other Links

What's Allowed?     Variances     Appeals

Water Use Report Card (track your family's usage)

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