The City of Charlotte's Finance Department/Revenue Division handles water and sewer billing for Charlotte-Mecklenburg Utilities, as well as billing for City and County storm water services.

To check your account balance, call the billing services unit at 704/336-2211 - 24 hours a days, seven days a week.

For other questions about your bill, please call the revenue division's billing services unit at 704/336-2211 from 8 a.m. to 6 p.m. Monday through Friday or email your questions.

• Utilities rates and fees - how we charge for our services
  
  
• City revenue and finance - handles water, sewer and storm water billing for Utilities and city/county storm water services
  
• Customer Service