Charlotte-Mecklenburg Utilities Field Operation crews work 24 hours a day, seven days a week to maintain more than 7,700 miles of pipe and more than 240,000 service connections.  A team of more than 340 employees maintains water and wastewater pipes all over Mecklenburg County.

Water Problems and Emergencies

• Changes in water pressure
•  Water leaks
• Water quality problems - changes in the color, taste, or odor of your water
• Water quality report - information on the quality of your drinking water

What to do if you see or suspect a . . .

• Sewage overflow (out of manhole or pipe)
• Sewage backup (inside private property)
• Wastewater Performance Report

Water

Field Operations  began its operation before any other Utilities division with four small water-holding tanks used only for fire protection. In the 1880's, the City constructed a water supply and distribution system to serve the entire city using wooden and clay water pipes.

Now, crews repair meters and pipes as large as 72-inches.  Their vital mission is to make sure clean, safe drinking water is delivered to your home or business on a constant basis. 

Wastewater

Wastewater pipes ranging in size from 8 inches in diameter to 78 inches in diameter, must be maintained day and night to make sure wastewater is safely delivered from your home or business to one of our five wastewater treatment plants.

In addition to protecting the environment by keeping wastewater pipes in good working condition, crews also repair and maintain manholes and sewage lift stations, perform new service connections and work to identify and control odors at or near the wastewater treatment plants.

Help prevent sewage spills and overflows by eliminating grease from our sewers!