Do you have a well / septic tank and need a water meter / sewer tap connected? 

Or are you a builder, engineering firm, or developer adding customers?

Residential Brochure Commercial Taps Brochure

Before a water meter or wastewater tap can be installed review the below forms:

New Service Application for Single Family Residences.pdf

List of connection / capacity fees (July 1, 2009 to June 30, 2010)
What do these fees pay for?

Home Builders / Developers request form to get water meter(s) installed.  Then click here to request meters to be installed after payment

Other Forms

The common residential service is a 3/4-inch water tap and a 4-inch sewer. Fees for town homes, businesses, and multi-use properties vary according to size of service. Before work can be scheduled, commercial and residential customers must pay the non-refundable water connection and capacity fee for each service needed. Security deposits are required for all water services except ¾-inch residential.

A connection fee is the cost of installing a tap from the service pipe (under street) to your property. The connection fee is based on the average cost of installing taps last year.

A capacity fee is to pay for the new customer impact on the overall public system. The average residential household uses more than 8,000 gallons of water a month. The capacity fee will help provide for the additional improvements necessary to provide water and sewer services for the new customer. Sewer capacity fee is based on water meter size.

Did you know that the pipe from your house to the water meter and sewer tap is your responsibility?  Please do not have a licensed plumber connect you to City services until you are notified that the water / sewer main is ready.

Timeline for a New Tap / Meter Construction
Once you've put in the request for service, it may still be several months before the water or sewer pipe can be extended to your home or business. Crews must investigate property lines, make plans for construction, and obtain the proper permits before construction can even begin. The construction process may also take longer if the project is difficult and or impeded by bad weather.

Irrigation Meter Update:
As of July 1, 2009 all irrigation design, construction and maintenance exceeding $2500 must be performed by a licensed irrigation contractor. 

All irrigation systems installed after July 1, 2009 must be connected to a separate irrigation meter.

Other Forms:
New Service Application for Non Single Family Residences.pdf

Meter Dismantlement Application (Commercial Use) 

Backflow Service Application

NCDOT Checklist.pdf

Flow Acceptance/Willingness to Serve application (pdf)(Commercial Use) 

Application Capacity Fee Form for multiple addresses.pdf

Application Sewer Locates.pdf

If you are applying for a new service for commercial property or an irrigation meter, please check the following website for more important backflow information.

For larger construction projects, typically commercial projects, you will need to submit a quote request to engineering. It will need to include the full size utility plan sheet, location and size of proposed water or sewer connection, labeled street names, plan scale, vicinity/location map, directional arrow, and a business card or return address. Some projects will also require compliance with the NCDOT Encroachment requirements. Use our online form to request these requirements by email or mail.

For more information about water and sewer taps, call 704-399-2221 (ask for New Services) between 8:00 a.m. and 5:00 p.m.