Do you have a well / septic tank and need a water meter / sewer tap connected? 

Or are you a builder, engineering firm, or developer and adding customers?

When applying for a new water or sewer connection, you will first need to fill out the water/sewer tap application form.

Rates and Fees for existing customers

 

Before a water meter or wastewater tap can be installed click on the below form:

New Service Application for Single Family Residences.pdf

Other Forms

List of connection / capacity fees (will be updated July 2008)

Home Builders / Developers request form to get water meter(s) installed.

Or you can call 704-399-2221 (ask for New Services) to have it mailed or faxed to you, or drop by 5100 Brookshire Blvd. to sign up in person.   The application can also be emailed to you by clicking on this online form.

The common residential service is a 3/4-inch water tap and a 4-inch sewer. Fees for town homes, businesses, and multi-use properties vary according to size of service. Before work can be scheduled, commercial and residential customers must pay the non-refundable water connection and capacity fee for each service needed. Security deposits are required for all water services except ¾-inch residential.

A connection fee is the cost of installing a tap from the service pipe (under street) to your property. The connection fee is based on the average cost of installing taps last year.

A capacity fee is to pay for the new customer impact on the overall public system. The average residential household uses more than 8,000 gallons of water a month. The capacity fee will help provide for the additional improvements necessary to provide water and sewer services for the new customer. Sewer capacity fee is based on water meter size.

Did you know that the pipe from your house to the water meter and sewer tap is your responsibility?  Please do not have a licensed plumber connect you to City services until you are notified that the water / sewer main is ready.

 

Timeline for a New Connection
Once you've put in the request for service, it may still be several months before the water or sewer pipe can be extended to your home or business. Crews must investigate property lines, make plans for construction, and obtain the proper permits before construction can even begin. The construction process may also take longer if the project is difficult and or impeded by bad weather.

Other Forms:

New Service Application for Non Single Family Residences.pdf

Meter Dismantlement Application     

Backflow Service Application

Flow Acceptance Application.pdf

Application Capacity Fee Form for multiple addresses.pdf

Application Sewer Locates.pdf

If you are applying for a new service for commercial property, please check the following website for more important backflow information.

For larger construction projects, typically commercial projects, you will need to submit a quote request to engineering. It will need to include the full size utility plan sheet, location and size of proposed water or sewer connection, labeled street names, plan scale, vicinity/location map, directional arrow, and a business card or return address. Some projects will also require compliance with the NCDOT Enchroachroachment requirements. Use our online form to request these requirements by email or mail.

For more information about water and sewer taps, email us or call 704/399-2221 (ask for New Services) .

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