PLEASE NOTE: Water use bills include water and sewer services as well as Storm Water Services.
If you have an immediate concern about your bill or questions about these rates & fees or other service charges on your City Services Bill, please click here to send an email or telephone us at 704-336-2211.
Payment Options Bill Insert about Rate Change
Understanding Your Bill Water Bill Examples
Frequently Asked Questions
How Charlotte-Mecklenburg Compares to Other Utilities?
Water and sewer charges by category: * Residential / Single-Family Home Customers * Master Meter or Multi-Family Customers (apartment / condominiums) * Irrigation Meter * Commercial Customers * Sewer Only Customers
* New Construction or New House (install water meter / sewer tap)
* Industrial Wastewater Charges
* Private Fire Line Service, Temporary Connections, and Hydrant Device Service Charge
Water & sewer charges for a RESIDENTIAL (SINGLE-FAMILY HOME) customer:
Your monthly bill for water & sewer services basically includes four components:
1. Administrative charge for water $.06 per day per water service.
2. Water Usage charge
Effective May 1, 2008 - Residential users pay a usage charge of $1.38, $1.57, $2.58 or $5.11 per Ccf of metered water usage, depending on the amount of water used. The rates will drop slightly on July 1, 2008. One (1) Ccf is defined as 100 cubic feet (equal to 748 gallons of water) but is basically your meter's measuring unit or multiplier. The average residential customer uses about 8 Ccf (5,984 gallons).
3. Administrative charge for sewer $.06 per day per sewer service.
4. Sewer Usage charge
Residential Customers pay $3.82 ($3.78 after July 1, 2008) per Ccf of metered water usage to cover the cost of wastewater collection and treatment. However residential customers do not pay for sewer usage beyond 24 Ccf of metered water usage (which means your maximum sewer usage charge would be $55.44 per account each month). (24 Ccf x $3.82 + $1.80 = $59.76)
Click here to see examples of water bill based on usage.
Master Meter or Multi-Family Customers (apartment / condominiums) back to top
Your monthly bill for water & sewer services basically includes four components:
1. Administrative charge for water $.06 per day per water service.
2. Water Usage charge
Multi-family users pay a usage charge of $1.38, $1.57, $2.58 or $5.11 per Ccf of metered water usage, depending on the amount of water used and the number of units served by the master meter. Rate usage blocks are adjusted for the number of units served.
3. Administrative charge for sewer $.06 per day per sewer service.
4. Sewer Usage charge
Multi-family Customers pay $3.82 ($3.78 after July 1, 2008) per Ccf of metered water usage to cover the cost of wastewater collection and treatment. However multi-family customers do not pay for sewer usage beyond 11 Ccf of metered water usage per unit (which means your maximum sewer usage charge per each unit behind the master meter would be $35.42 per month).
Click here to see examples of water bill based on usage.
PLEASE NOTE: If you have an immediate concern about your bill or questions about these rates & fees or other service charges on your City Services Bill, please click here to send an email or telephone us at 704-336-2211.
Irrigation Meter back to top
Your monthly bill for water service on an irrigation meter includes two components:
1. Administrative charge for water $.06 per day per water service.
2. Water Usage charge
Users pay a usage charge of $2.58 ($2.56 in July) for the first 16 Ccfs of metered water usage. User pays $5.11 ($5.05 in July) per Ccf for each one used after 16. One (1) Ccf is defined as 100 cubic feet (equal to 748 gallons of water) but is basically your meter's measuring unit or multiplier.
Irrigation meters do not pay sewer charges.
Click here to see examples of water bill based on usage.
Commercial Customers
Your monthly bill for water and wastewater basically has four components:
1. Administrative charge for water $.06 per day per water service.
2. Water Usage charge
Commercial users pay a flat usage charge of $1.94 per Ccf of metered water usage. One (1) Ccf is defined as 100 cubic feet (equal to 748 gallons of water) but is basically the meter's measuring unit or multiplier.
3. Administrative charge for sewer $.06 per day per sewer service.
4. Sewer Usage charge
Commercial customers pay $3.82 per Ccf ($3.78 after July 1, 2008) of metered water usage to cover the cost of wastewater collection and treatment. Some commercial customers also pay Industrial Wastewater charges. Click here to go to the Industrial Pretreatment main page.
The combined water and wastewater fee per Ccf (748 gallons) is
$5.76 after May 1, 2008
$5.72 after July 1, 2008
Sewer only account for a RESIDENTIAL customer back to top
Your monthly bill for sewer services:
1. Administrative charge for sewer $.06 per day per sewer service.
2. Sewer Usage charge
Effective May 1, 2008 - Sewer only residential customers pay a flat fee of $32.36 each month for service. The fee is based on usage of 8 ccf (5,984 gallons) per month.
Starting May 1 2008 - Each Ccf is $3.82 and will change to $3.78 after July 1, 2008.
EXAMPLE of a typical bill using:
$ 1.80 sewer admin charge (during 30 days)+
$30.56 sewer usage (8 x $3.82) =
$32.36 TOTAL
PLEASE NOTE: If you have an immediate concern about your bill or questions about these rates & fees or other service charges on your City Services Bill, please click here to send an email or telephone us at 704-336-2211.
