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Rates & Fees Frequently Asked Questions

Can I pay my bill online?
You can log on to your bank's online bill pay / e-bill website and sign up to receive your City of Charlotte-Services Bill.  It is free, simple, secure - and green.  You can also schedule automatic payments and set a maximum amount that your bank can be drafted.

What are the Current Water & Wastewater Rates?
Rate increases are projected annually to support a growing and aging water and wastewater system. 

All customers pay a flat monthly charge of $1.80 ($0.06 per day) for water service. In addition, residential customers pay a usage charge per Ccf*, depending on the amount of water used during the monthly billing cycle. Multi-family (apartment) customers also pay a usage charge per Ccf, depending on the amount of water used per unit during the monthly billing cycle.

*1 Ccf =100 cubic feet or 748 gallons of water.

Lawn meter and swimming pool meter customers pay Tier 3 or Tier 4 rates, depending on the amount of water used.

Commercial customers pay a usage charge of $2.04 per Ccf of water used.

Sewer Rates               back to top
All customers pay a flat monthly charge of $1.80 ($0.06 per day) for sewer service, plus a usage charge to cover the cost of wastewater collection and treatment.

The sewer usage rate will is $4.00 per Ccf of metered water usage.

Residential customers do not pay for sewer usage beyond 24 Ccf of water usage.

Apartment complexes and other multi-unit customers with a 'master' meter do not pay for sewer usage beyond 11 Ccf of water usage per each unit.

Customers with irrigation meter service do not pay sewer charges.

What can I do to reduce their water bill?       back to top

The water rates encourage water conservation. Using only 6 Ccfs (winter-time average) instead of 8 Ccfs (annual average user) in a month can reduce your overall water and wastewater bill.

  4 Ccf (2,992 gallons) =   $25.40

  6 Ccfs (4,488 gallons) = $36.68

  8 Ccfs (5,984 gallons) = $47.96

10 Ccf (7,480 gallons) =   $61.34

* using July 1, 2009 rates

What are the costs when using an irrigation system?      back to top

Irrigations meter usage begins at Tier 3 so 1 – 16 Ccfs are $2.69 since July 1, 2009.  Any Ccfs used over 16 are $5.32.

When did Charlotte start the tiered structure to encourage water conservation?            back to top

Charlotte implemented a tiered rate structure for residential and irrigation customers in 1994 that was designed to encourage conservation and to recover the additional costs associated with meeting excess demand.  The rate structure was revised in 2001 and 2008. 

 

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