Billing Service Center

Billing Service Center

Call 311 or 704-336-7600 to

Note: A $32.00 service charge will apply to all water turn on requests.

Use our NEW rate calculator
Pay Online (Credit Card / Speed Pay)
Pay by Bank Draft (EZ Pay)
Pay by Mail or Drop off locations

Sign up for Paperless Billing
Log on to your bank's online bill pay / e-bill website and sign up to receive your City of Charlotte-Services Bill. It is free, simple, secure - and green. You can also schedule automatic payments and set a maximum amount that your bank can be drafted.

Customer Services General Page

Commercial Customers
     N ew Taps (physically installing a new water meter and/or sewer tap)
     Home Builders / Developers request form to get water meter(s) installed.
     Contractor Service Form
     Storm Water Change of Ownership Form

Official City of Charlotte & Mecklenburg County Government Web Site