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Charlotte-Mecklenburg Utilities provides a wide range of services to its customers.
If you are experiencing a water emergency or suspect a sewage overflow or spill, call # 311 (or 704-336-7600) ~ 24 hours a day, seven days a week. General Questions or Feedback - Click here to contact us.
H2O Help
To Request Water Service Turned On / Off or Account Transfer (if you have an existing water / sewer service) call # 311 (or 704-336-7600) and request a "water service move in / move out or transfer." 311 can assist from 7:00 a.m. through 10:00 p.m. seven days a week.
New Connections (if you are requesting the installation of a new water and/or sewer service)
General Topics
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To check your account balance, call the revenue division's billing services unit at 704/336-2211 or email your questions.
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